Shelter Program Director

Program Administration:

• Direct and develop shelter programs including Emergency Shelter, Transitional Housing, Permanent Supportive Housing, and more.
• Monitor program goals and contractual obligations, implementing strategies for goal attainment and compliance.
• Oversee support services, activities, classes, and advocacy efforts for shelter residents.
• Liaise with funders for compliance and participate in reviews and evaluations.

Philosophy of Care Implementation:

• Ensure dignity in service delivery through best-practice models like trauma-informed care and strength-based case management.
• Maintain high standards with quality assurance measures and compliance with shelter policies and practices.
• Address emerging needs of shelter guests, emphasizing housing and economic justice.
• Provide de-escalation, crisis intervention, and conflict mediation as needed.

Supervision:

• Supervise Residential Services Supervisor, Residential Life Supervisor, and Residential Youth Coordinator.
• Ensure adequate staffing coverage, including after-hours and on-call support.
• Plan and facilitate regular training and development for staff and stakeholders.
• Manage hiring, onboarding, training, supervision, and evaluation of shelter program staff.

Data & Reporting:

• Ensure accurate data collection and reporting in management systems.
• Coordinate and submit statistical reports as required for contracts and quality assurance.

Community Engagement & Outreach:

• Attend relevant meetings and serve on committees.
• Collaborate with organizations serving shelter guests and maintain records of partnerships.
• Conduct occasional community outreach activities.

Additional Responsibilities:

• Assist Shelter Administrator in budget development and management.
• Conduct facility tours and participate in seasonal and emergency disaster response training.
• Maintain confidentiality and adhere to Safe From Harm guidelines.
• Foster positive relationships within the organization and community