Patient Service Coordinator-LPN, Home Health

Patient Services Coordinator – LPN

The Patient Services Coordinator – LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day‑to‑day office and staff management.

• Manage schedules for all patients, editing schedules for agents calling in sick, ensuring patients are reassigned timely, and updating agent unavailability in worker console.
• Initiate infection control forms as needed and send the HRD the completed Employee Infection Report to upload in the worker console.
• Serve as back‑up during the lunch hour and other busy times, receive calls from field staff, assist with weekly case conferences, and refer clinical questions to the Branch Director as necessary.
• Maintain the client hospitalization log, including entering coordination notes and sending the electronic log to all office, field, and sales staff.
• Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
• Complete requested schedules for all add‑ons and applicable orders, including discharge visits, OASIS collections, recert visits, TIF OASIS collection visits, rescheduling declined or missed visits, processing reassigned and rescheduled visits, and ensuring supervisory visits are scheduled.
• Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepare weekly Agent schedules, perform an initial review for productivity and geographic issues, and forward the schedule to the Branch Director for approval before distribution to staff.
• Verify visit paper notes in the scheduling console as needed.
• Assist with internal transfer of patients between branch offices.
• If clinical, receive lab reports, assess for normality, fax a copy of the lab to the doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee or Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and/or participate in on‑call rotation.

• Licensed Practical Nurse or Licensed Vocational Nurse licensed in the state where the role is practiced.
• At least 1 year of home health experience.
• Prior packet review or QI experience preferred.
• Coding certification preferred.
• Valid state driver’s license and automobile liability insurance.
• Current license in the state of employment if applicable.
• Excellent communication skills, ability to interact well with a diverse group of individuals, strong organizational skills, and ability to manage and prioritize multiple assignments.

40 hours per week (scheduled weekly hours)

$48,900 – $66,200 per year

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Benefits include medical, dental and vision coverage, a 401(k) retirement savings plan, paid time off, personal and volunteer holidays, paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and other opportunities.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.