Director, Patient Care- Ambulatory Services

Job Description

Additional Information About the Role Director, Patient Care
- Ambulatory Services at Barnes Jewish Hospital.

Oversees strategic oversight and operational performance. Provides leadership, guidance, and direction in achieving outcomes consistent with the mission, vision, and goals of BJC Health Care. Assumes leadership responsibility for the assessment, planning, implementation, and evaluation of clinically effective and efficient systems of care and service within the continuum of care. Adheres to ANA Nursing Administration professional standards and regulations. Accepts organizational accountability for services provided to recipients.

Selects employees and promotes development through performance evaluation, identification of mutual goals and educational opportunities that enhance and encourage continued professional growth. Utilizes transformational leadership in partnership with employees to develop goals and objectives consistent with organizational mission and philosophy. Assesses impact of plans and strategies to address issues such as ethnic, cultural and diversity changes in population, political and social influences, financial and economic issues, the aging of society and demographic trends, ethical issues related to health care and environmental influences on health.

Guides strategic planning within service line and participates in strategic planning at the service line/facility and system level. Works cooperatively with other disciplines, serving as a liaison with other departments for problem solving, relationship building, and execution. Assures effective communication occurs between disciplines, programs, and administration. Provides nurses with an environment that supports their professional practice, health and well-being. Manages people and resources to ensure safe and efficient patient care operations.

Leads the development and implementation of approaches to attain top decile performance on all quality and patient satisfaction metrics. Maintains and improves the department or unit’s quality of care and patient experience. Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targets.

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital’s staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Department of Ambulatory Services at Barnes-Jewish Hospital consists of the multidisciplinary staff of BJH Ambulatory Services including responsibility for the GI Labs, Minor Procedure Center, Pain Management Center, Diabetes Center, Resident Clinics, Wound/Ostomy Center and other services as assigned. This department assures that all customers receive the highest level of attention and prompt, courteous service.

• Direct staff and programs in the Ambulatory Services department and oversee Ambulatory Clinical Managers.
• Manage individuals including onboarding and hiring, training, workload management, performance evaluations, and professional development plans.
• Ensure productivity and actions of the group meet overall operational goals established by department leadership.
• Develop and adhere to departmental staffing, revenue, and expense budgets, responding to business changes that may affect budget goals.
• Develop and maintain effective relationships with Medical Directors and WUSM leaders while establishing dyad models of care.
• Develop and implement clinical standards and guidelines, collaborating with physician leaders and patient experience team to meet patient experience targets.
• Ensure delivery of safe, quality care in all ambulatory clinical areas by maintaining appropriate…