Director, Quality Assurance Operations

Director, Quality Assurance

Develop and implement company-wide quality standards and verification processes across all locations.

Location:

St. Louis, Missouri, United States

Job Tags:
Operations

The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.

Responsibilities:

• Develop and communicate quality standards for all Build-A-Bear Workshop locations
• Develop vendor relations
• Interface with laboratory partners
• Quality audits and inspections
• Identify and troubleshoot quality issues
• Risk management
• Data analysis and reporting
• Cross-functional collaboration
• Product release and compliance verification

Required Qualifications:

• Bachelor's degree in quality management, engineering or a related field
• Minimum 10 years of experience Quality Assurance work within a retail or laboratory environment
• Expert knowledge in test protocols, packaging regulations, and manufacturing processes
• Quality Management Systems (QMS)
• Industry knowledge (best practices, ISO standards, etc)
• Regulatory Compliance knowledge is current and relevant
• Project Management skills
• Auditing skills
• Supervisory experience

Preferred Qualifications:

• 15 + years experience
• Toys or Children's Retail product experience

Behavioral Traits for Success:

• The ability to deal with abstract concepts, systems, and ideas
• Organized self-disciplined approach to producing timely results that are high quality and accurate
• An analytical, inquiring, and critical mind that solves complex problems
• Can consider all possibly related facts and potential issues
• Intellectual confidence
• Able to weigh all decisions carefully and thoroughly, based on expertise to avoid risk

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Hybrid work schedule
• Domestic and international travel up to 10%

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgement, and execution
• Testing protocols, product inspection, and packaging to ensure compliance in a global manufacturing environment
• Design modification suggestions to ensure safety compliance
• Taking a proactive approach to leading cross-functional teams in swift and effective resolutions
• Stakeholder Feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.