Product Support Specialist

Product Support Specialist

Location: St.Louis, MO

Join our team as a Product Support Specialist, where you'll play a key role in supporting and evolving our product portfolio across both organic and inorganic technologies. This position is responsible for maintaining and enhancing products within our Passive Fire Protection (PFP) line—ensuring quality, performance, and innovation that meets customer and industry standards.

• 1+ years of experience working with fireproofing products
• Strong verbal and written communication skills
• Working knowledge of U.S. fire testing standards and failure criteria
• Ability to travel up to 20%

• Ability to lift up to 55 pounds
• Exposure to chemicals including, but not limited to: amines, polyamides, isocyanates, epoxies, alkyds, acrylics, and certain inorganic compounds (with appropriate PPE)
• Must pass an annual respirator medical evaluation and pulmonary function test in accordance with OSHA requirements

• Oversee the manufacturing, evaluation, and implementation of secondary-sourced raw materials into existing products
• Perform specialized testing, including fire and physical property testing, for key customers
• Serve as a technical resource for fireproofing-related inquiries across Carboline manufacturing facilities
• Assess non-conforming or out-of-spec QC batches and determine appropriate next steps
• Partner with technical service teams to support batch extensions for PFP products
• Support expansion of testing and certifications for existing product lines
• Contribute to sustainability initiatives by introducing environmentally conscious raw materials into PFP products
• Collaborate with internal teams and manufacturing sites to ensure compliance with UL/EN quality and fire testing programs
• Document lab results and present key findings to internal stakeholders
• Actively support and promote the company's safety and quality programs

We offer a comprehensive benefits package including affordable benefits, a company match 401(k) plan, and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.