More jobs:
IVR QA Engineer
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Quality Assurance - QA/QC
IT QA Tester / Automation
Job Description & How to Apply Below
Responsibilities
- Validate IVR call flows, routing logic, and customer journeys
- Perform end-to-end testing of inbound, outbound, and callback flows
- Test voice, chat, and self-service interactions for accuracy and usability
- Test integrations between Amazon Connect, AWS services, and backend systems
- Validate APIs, Lambda functions, and data flows across systems
- Ensure correct handling of user inputs, fallback scenarios, and edge cases
- Design detailed test cases, test scenarios, and test data
- Execute functional, regression, system, and integration testing
- Perform smoke and sanity testing during releases
- Develop and maintain test automation scripts where applicable
- Use tools like Cyara, Selenium, or API testing frameworks for validation
- Support test automation for IVR and conversational flows
- Identify, log, track, and retest defects
- Work closely with developers and BA teams for issue resolution
- Prepare test reports, status updates, and quality metrics
- Ensure high-quality delivery aligned with business requirements
- Validate compliance with security and data standards
- Participate in UAT support and production validation
- 8+ years of experience in QA or testing roles
- Hands-on experience in IVR / Contact Center testing
- Experience with Amazon Connect or similar platforms
- Strong understanding of call flows, routing, and telephony concepts
- Experience with API testing and backend validation
- Knowledge of AWS services (Lambda, S3, API Gateway, Cloud Watch)
- Experience in test case design, execution, and defect tracking
- Strong understanding of SDLC, STLC, and Agile methodologies
- Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
- Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
- Experience in automation frameworks (Selenium, REST Assured, etc.)
- Knowledge of contact centre platforms like Avaya or Genesys
- Familiarity with CI/CD and Dev Ops testing practices
- Strong analytical and problem-solving abilities
- Good communication and stakeholder coordination skills
- Attention to detail and quality mindset
- Ability to work in fast-paced, Agile environments
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×