In-room Dining Server

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S. – and growing fast. An epic blend of full‑service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive – bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. Lead a shift of room service activities to ensure proper coverage and guest satisfaction.

• Deliver and serve food and beverages to hotel guests’ rooms; set up and serve the order in the guest's room according to specifications and standards.
• Complete customer payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks.
• Describe all menu items, methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests.
• Perform set‑up and closing side‑work; stock service station, make coffee, etc. Pre‑set trays as necessary; prepare flatware "roll‑ups".
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Assist in the scheduling and training of room service staff.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
• May be required to retrieve trays from guest rooms and hallways within the prescribed period of time.
• May answer room service phones and record orders; utilize up‑selling techniques to increase sales.
• May assist with other duties as assigned.

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.

• Carrying or lifting items weighing up to 50 pounds
• Moving about the kitchen, corridors, elevators, etc.
• Handling food objects, products and utensils
• Bending, stooping, kneeling

• Communication skills are utilized a significant amount of time when interacting with guests, room service staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

Pay Rate $13.00/hr. plus tips. Base pay offered may vary depending on various factors, including but not limited to job‑related knowledge, skills, and job‑specific experience/overall experience.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.