Customer Service Representative

Join to apply for the Customer Service Representative role at Waterway Carwash
.

Waterway is hiring Customer Service Associates at our South Kingshighway location! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotion and development opportunities, and great perks!

Average is $18 per hour ($16/hr base + sales bonus).

Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Waterway S. Kingshighway - 2261 S Kingshighway, St. Louis MO 63110. Other locations across St. Louis available.

• People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
• Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts.
• Tuition Assistance Program - Up to $4k/year in Tuition Assistance Bonus.
• Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

• Be friendly and engaging! A positive attitude and a will to succeed!
• No experience required. Experience in customer service, retail, or sales preferred.

• Current and valid drivers’ license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

• Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Car Washes – identify customer needs and present complimentary solutions.
  • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
  • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
  • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
  • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Various other functions as identified and directed by management.

• Environmental – may work primarily outdoors year‑round, and be exposed to wide temperature variations, sunshine, wet…