Product Operations Lead | West County Center

Overview

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to support people in moving, growing, connecting, and being well, and we strive to create an equitable, inclusive and growth‑focused environment for our people.

The Product Operations Lead is part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. They lead inventory shifts, oversee back of house (BOH) product operations, and ensure both the floor and BOH are stocked and well‑organized. The Product Operations Lead contributes to team member performance evaluations, hiring recommendations, and acts as Supervisor on Duty (SOD) while leading inventory shifts.

They also oversee and deliver a world‑class guest experience when scheduled to work on the floor.

• Collaborate with store leadership to bring product strategy to life.
• Plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell‑through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, such as analyzing product sell‑through data to provide recommendations to store leadership regarding product focus or pricing for outlets.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development with direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store hours, move dynamically and lead from the floor to ensure every guest receives technical product education and a world‑class guest experience.

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak time frames, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

• 1 year of work experience
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to accomplish work
• Some experience in leading, mentoring, delegating or process implementation with others

• Education:
  
  High school diploma/GED/equivalent, or above
• Experience in retail, sales, distribution center, or warehouse operations; reviewing and interpreting business reports and metrics to inform action
• For experiential stores with food/beverage service:
  Food safety and/or liquor service certification

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values differences
• Integrity:
  Behaves in an honest, fair, and ethical manner
• Adaptability/Agility:
  Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks
• Leadership:
  Able and willing to lead and inspire others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork:
  Works productively with others to achieve common goals; seeks connections and diverse perspectives
• Decision Making/Problem Solving:
  Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
• Planning and Organizing:
  Plans and organizes work…