Riverview Save Lot Key Holder

Position: Riverview Save A Lot Key Holder
Key Holder Position At Leevers Supermarkets Step up with a role at Leevers, where our passion is to improve the lives of our employee owners and their neighbors. We understand and serve each store's market with products and prices they value.

Leevers Supermarkets is a certified partner of Daily Pay! Daily Pay is a technology solution that allows our employees to control when they get paid!

The Key Holder directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Key Holder is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Key Holder assists the store management team in maintaining store conditions, quality, and safety, security, and sanitation programs.

The Key Holder is responsible for excellent customer service. Accomplishes all job duties in accordance with Save A Lot policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

Responsibilities Responsible for opening and closing the store according to established procedures

Directs and monitors the day-to-day activities of full time/part time store team members

Communicates with customers in a friendly and courteous manner

Resolves customer complaints, including exchanges and refunds

Documents complaints and takes follow-up steps to correct the source of the complaint

Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards

Completes electronic store reports and conducts bag/video checks and reports results to Store Manager Performs cashier duties when necessary

Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, and performance, significant customer complaints to Store Manager or District Manager Responds promptly to vendors, including receiving loads / deliveries

Stocks within all departments

Ensures the store is operating in compliance with Save A Lot standards for health and safety

Handles emergency management, such as evacuation procedures, appropriately

Protects company property, funds and merchandise always

Ensures that loss prevention procedures are followed daily

Responsible for store sanitation and completing sweep logs during assigned shift

Serves as first contact for media and regulatory visitors and refers contact to Store Manager May participate in the panel interviewing process, but does not have authority to make hiring decisions

Performs other duties, including working in other departments, as assigned

About You High School diploma or equivalent required

Comprehensive product knowledge and the ability to train other meat team members

Previous training / supervisory experience a plus Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management

Proficiency in basic math skills required, including addition, subtraction, multiplication and division

Must be able to read, write and speak in English Demonstrate effective oral and written communication, interpersonal skills

Language proficiency in Spanish or other languages is a plus

Must be dependable and flexible

Ability to travel to multiple work locations

Excellent customer service, teamwork and problem-solving skills

Must adhere to uniform dress code Leevers Supermarkets Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.