Wine Captain

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining.

We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

The Retail Wine Associate is responsible for providing exceptional guest service experiences to all clientele that have interactions with City Winery and drives retail sales. This individual serves as a point of contact at the Retail Wine Counter for purposes of general guest service, retail sales, wine club sales, winery tours, and City Winery merchandise sales.

• Manage all correspondence with guests via phone and email in relation to retail wine and merchandise sales
• Assist guests with retail wine and merchandise selection
• Drive Wine Club member sign-ups and manage after sales service, including updating Resy, master wine club spreadsheet, and monthly member pick up
• Drive retail wine sales by offering weekly onsite tastings
• Help educate front of house staff on retail wine and merchandise
• Have a proficient understanding of our POS and inventory software (Toast, Houseager, Beveager), and ensure that the retail screen is accurate and current
• Coordinate with Retail Wine Director on all seasonal wine and merchandise promotions
• Oversee organization, layout and inventory of the onsite retail shelves
• Always maintain organized and presentable sales floor
• Conduct building and winery tours for interested guests
• All other reasonably assigned duties, tasks, projects, implementations, as per business need

• Minimum 1-year prior experience in a retail wine setting, or customer service role in a hospitality setting
• Understanding of the major wine varietals, tasting notes, wine service and wine production
• Exceptional hospitality and guest service skills
• Polished presentation
• Proficient typing and computer skills
• Aptitude in resolving issues with a customer-focused orientation
• Effective communication skills both written and verbal
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 50 lbs. when needed

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation:
To be discussed