Sales Associate - Gift Shop

Find your calling at Mercy!

The primary responsibility of the salesperson within healthcare retail is to demonstrate a positive, outgoing and caring attitude towards all customers and patients. Sales in healthcare retail requires the ability to learn new products in health, wellness and gift categories and to explain the function and the benefit of these items to patients and customers. Demonstrates the ability to work all areas in the Gift Shop to ensure smooth operations.

Reports to Gift Shop Manager. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

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• Saint Louis, Missouri
• Support Services
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital St Louis
• JR250195

Find your calling at Mercy!

The primary responsibility of the salesperson within healthcare retail is to demonstrate a positive, outgoing and caring attitude towards all customers and patients. Sales in healthcare retail requires the ability to learn new products in health, wellness and gift categories and to explain the function and the benefit of these items to patients and customers. Demonstrates the ability to work all areas in the Gift Shop to ensure smooth operations.

Reports to Gift Shop Manager. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Sales Associate – Gift Shop

Mercy Hospital St. Louis | Full-Time

Hours - 12pm - 8pm M-F and every other weekend 10am - 6pm

• Full-Time (40 hours per week)
• Hours:
  
  12:00 PM – 8:00 PM
• Every other weekend: 10:00 AM – 6:00 PM

• Greet and engage all patients, visitors, and customers with compassion and respect.
• Deliver an exceptional customer experience and build customer loyalty.
• Learn and effectively communicate product features and benefits.
• Recommend products and utilize cross-merchandising techniques to drive sales.
• Assist customers with special orders, including personalization, printing, floral arrangements, and gift basket preparation.
• Deliver gift shop orders to patients throughout the hospital.

• Operate the point-of-sale (POS) system accurately and efficiently.
• Handle cash transactions and complete required paperwork according to established procedures.
• Stock merchandise, replenish sales floor inventory, and maintain product displays.
• Communicate inventory needs to management.
• Assist with physical inventory preparation and counts.
• Maintain knowledge of merchandise locations, pricing, and product availability.
• Follow merchandising plans and visual display standards.

• Maintain confidentiality at all times.
• Follow opening, closing, and security procedures.
• Adhere to policies regarding cash handling, key control, safety, and dress code.
• Remain aware of surroundings and proactively engage customers to minimize theft and loss prevention concerns.

• Foster a positive team environment and collaborate effectively with coworkers.
• Attend departmental meetings and follow all departmental policies and procedures.
• Demonstrate effective communication and problem-solving skills.
• Maintain positive working relationships with colleagues, patients, visitors, and leadership.
• Perform other duties as assigned.

• Strong interpersonal and customer service skills.
• Effective verbal and written communication skills.
• Ability to work collaboratively as part of a team.
• Strong organizational skills and ability to prioritize responsibilities.
• Commitment to providing compassionate service in a healthcare environment.

• High School Diploma or equivalent.
• 2-3 years of retail experience.
• Experience working with a POS system.
• Retail…