Partner Program Manager

About the Company

The company helps merchants, multi-location businesses, software platforms, and enterprise operators reduce payment costs, select better payment solutions, and manage payments more strategically. A large portion of the company’s pipeline already comes from partners, including banks, CPAs, software platforms, consultants, individual experts, and other organizations with trusted relationships with merchants.

The company is hiring a Partnerships Lead to manage, nurture, organize, and grow the partner ecosystem. The role is for a highly organized, relationship-driven leader to run the partner program day-to-day. This person will manage existing partners, prospect new partners, onboard them into a repeatable referral process, keep partners engaged, track referrals, coordinate with Sales, and help turn partnerships into a larger, more predictable source of pipeline.

This is a great role for someone who has experience in partnerships, channel sales, referral programs, account management, business development, or partner success. The candidate must be organized, proactive, polished, follow-up obsessed, and comfortable managing many relationships  role is based in the company’s St. Louis office and partners closely with Sales, Marketing, Customer Success, and Leadership.

• Manage existing partner relationships across banks, CPAs, software platforms, consultants, referral partners, and individual experts.
• Build a repeatable partner management cadence, including outreach, check‑ins, updates, referral tracking, follow‑ups, partner enablement, and reporting.
• Prospect and recruit new partners who have relationships with merchants and can refer businesses to the company.
• Help build different partner motions, from lightweight website/referral‑link partners to larger strategic partners with deeper collaboration.
• Own partner onboarding, including partner education, referral process setup, tracking links, CRM records, expectations, and communication rhythm.
• Use partner tools such as Referral Rock or similar referral/partner management software to track referrals, manage partner activity, and improve visibility.
• Coordinate with Sales to ensure referred opportunities are followed up quickly and partners receive timely updates.
• Create and maintain partner-facing materials such as one‑pagers, email templates, referral instructions, pitch language, and partner FAQs.
• Help partners understand the company’s value proposition, including payment cost savings, merchant services consulting, processor/gateway selection, statement audits, implementation support, and long‑term payment strategy.
• Organize partner campaigns, co‑marketing opportunities, webinars, lunch‑and‑learns, and referral pushes.
• Track partner performance, including active partners, referrals submitted, qualified pipeline, closed revenue, referral fees, conversion rates, and partner engagement.
• Identify high‑potential partners and recommend ways to deepen those relationships.
• Keep internal systems clean, organized, and up to date.

• 2–5+ years of experience in partnerships, channel sales, partner success, referral programs, account management, sales development, business development, or customer success.
• Experience managing many relationships, follow‑ups, tasks, and moving pieces at once.
• Familiarity with partner programs, referral programs, affiliate/referral tracking tools, CRM systems, or partner relationship management software.
• Strong written and verbal communication skills.
• Comfortable prospecting new partners through email, Linked In, calls, events, and warm introductions.
• Ability to build trust with CPAs, bankers, software platforms, consultants, and business professionals.
• Detail‑oriented and process‑driven; someone who creates structure, keeps clean notes, and follows through.
• Friendly, polished, and easy to talk to.
• Comfortable working with Sales and Leadership to keep partner‑generated pipeline moving.
• Willingness to learn the payments industry and the company’s value proposition quickly.
• Based in or willing to work from St. Louis.

• B2B SaaS partner programs.
• Channel…