Inside Sales Representaive

Pioneer Industrial, 400 Russell Blvd., St. Louis, Missouri, United States of America

Company:
Pioneer Industrial Corporation

Pioneer Industrial Corporation is a prominent company specializing in sourcing, manufacturing, and servicing industrial equipment across industries including refining, oil and gas, power, chemical, petrochemical, pulp and paper, food and beverage, and pharmaceuticals. Our product lines include Pressure Relief Valves (PRVs), Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications.

• Quotations and Order Processing:
  Prepare and enter quotations, sales orders, and purchase orders for products and services. Work closely with the Outside Sales team, valve, gasket, and pump shops to ensure accurate and timely order processing.
• Customer Communication:
  Answer incoming calls, respond to emails, and address customer inquiries, concerns, and complaints in a timely manner. Build effective relationships and trust with customers through active listening and understanding of their needs.
• Order Follow-up and Coordination:
  Follow up and expedite customer orders as needed, ensuring customer satisfaction. Collaborate with vendors on purchase orders, maintaining effective communication channels.
• Record Keeping:
  Maintain both digital and physical files accurately to ensure easy retrieval of information. Provide backup support for other Inside Sales representatives during their absence.
• Training and Additional Duties:
  Complete required training to gain knowledge of the company's product lines. Perform other related duties as assigned by management.
• Punctuality and Attendance:
  Be punctual with a strong attendance record.

• Minimum of 3 years of industry experience is preferred.
• High School Diploma or equivalent.
• Self-motivated and a self-starter with excellent communication, time management, and organizational skills.
• Strong basic math skills, high attention to detail, and the ability to multitask.
• Proficient in Microsoft Office and general computer skills.
• Knowledge of general office functions and a typing speed of at least 35 words per minute.

Flow Control Group (FCG) is a holdings company focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. FCG serves as a critical intermediary between suppliers and customers with a broad network and extensive employee base.

• Everyone’s an Owner of the Company: Every team member contributes to Flow Control Group’s success, with an ownership-based employee program extended to all portfolio company employees.
• Competitive Benefits: Medical, Dental and Vision insurance, 401(k) with generous matching, paid time off and holidays, parental leave, and other plans.
• Training: FCG University offers a wide range of courses for employee development.
• Career Growth Opportunities: Access to a broad network of brands across North America, with custom training programs and mentorship to support professional advancement.

Flow Control Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.