Keyholder Plaza Frontenac

What You’ll Do

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

• Prior retail leadership or keyholder experience

• Proven ability to drive sales and influence team performance

• Strong clienteling skills and a customer-first mindset

• High energy, strong communication skills, and a passion for results

• Commitment to living our CORE Values:
  Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

  • Proven work experience as a Supervisor, Key holder or Assistant Manager

  • Basic understanding of sales principles and customer service practices

  • Proficiency in Apple products and G-suite, Omni-channel POS systems

  • Solid communication and interpersonal skills

  • Ability to work in the store alone

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.

  • High school degree

  • Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program

  • Retirement Plan (401k)

  • Life Insurance (Basic, Voluntary & AD&D)

  • Paid Time Off ( & Public Holidays)

  • Short Term & Long Term Disability

  • Training & Development

  • Casual working environment

  • Wellness Resources

  • 50-75% employee discount