Lead Development Representative; LDR Inside Sales

Lead Development Representative (LDR) – Inside Sales

eSpecial Needs, LLC Saint Louis, Missouri, United States

eSpecial Needs provides adaptive equipment, sensory products, and educational solutions to schools, therapy centers, healthcare organizations, and families nationwide. Since 2002, we've helped individuals with disabilities and special needs gain independence, comfort, and access to learning and care. Our growing brand, Spark Sensory Solutions, focuses on innovative sensory products for regulation, engagement, and development.

This hybrid role blends sales development with consultative inbound sales. You'll follow up on open quotes, re-engage existing and dormant customers, uncover upsell and expansion opportunities, and introduce our solutions to new organizations — while also fielding calls from new customers to understand their needs and recommend the right products. You'll work closely with our Customer Service and Inside Sales teams and be expected to document everything accurately in Hub Spot.

• Follow up on open and aging quotes — confirm status, answer questions, and move quotes toward opportunity or closure
• Re-engage existing customers and reactivate dormant accounts (12–18 months inactive)
• Research and reach out to new organizations matching our ideal customer profile, via phone and email
• Field calls from new customers, assess their needs, and recommend products — providing quotes, answering questions, or pointing them to the right information, and creating follow-up opportunities where appropriate
• Maintain accurate, complete records in Hub Spot — activities, notes, tasks, lifecycle stages, and opportunity details

Hub Spot (CRM, quotes, lifecycle stages), Apollo.io (lead research/outreach), Net Suite (order management), plus phone, email, and internal collaboration tools. Training provided.

Required:

• Strong written and verbal communication skills; confident phone presence
• Comfort with technology and CRM systems
• Detail-oriented, reliable with follow-up, and able to juggle multiple priorities without dropping things

Preferred:

• Experience in customer service, inside sales, or lead development
• Experience with Hub Spot or similar CRM, quote follow-up, or inbound calls
• Interest in growing into an Inside Sales or Account Manager role

Salary + performance incentives. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Disability insurance.

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

• Sales: 1 year (Preferred)

In person

The pay range for this role is:

50,000 - 62,000 USD per year(HQ)