Weekend Public Safety Dispatch Officer; Part-time

Position: Weekend Public Safety Dispatch Officer (Part-time)
Harris-Stowe State University is a historically Black institution (HBCU) located in the heart of vibrant mid-town St. Louis, Missouri. Harris-Stowe's beautiful campus is minutes from the renown Gateway Arch, St. Louis Zoo, St. Louis Art and History Museums, Forest Park and other cultural and educational institutions. Harris-Stowe's diverse faculty and staff provide a wide range of academic programs to one of the most culturally diverse student bodies in the St.

Louis region.

Job Summary

The Public Safety Dispatch Officer operates the Department of Public Safety Communications Center on the Harris-Stowe State University campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing contact to police and EMS services, providing in-person customer service, monitoring a CCTV surveillance system and reporting inappropriate activities to zone officers, and making entries into automated record files.

Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome.

Dispatch Officers may be crossed trained to work as public safety patrol officers, required to walk and/or stand for extended periods of time, and to work overtime hours. Dispatch Officer candidates must successfully complete an in-house field training program.

Job Functions and Responsibilities

These examples are intended only as illustrations of the various types of work performed in this allocated position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

* Utilize proper telephone etiquette when answering the telephone.

* Multitasking capability and calm, efficient function under stressful conditions are essential (i.e. dispatch calls to Public Safety Officers,

* communicate on the telephone and monitor the video surveillance system).

* Takes emergency and non-emergency calls for assistance, dispatching appropriate units, and maintaining contact with responding units to gather and supply information.

* Make a notification to emergency services when requested (law enforcement, EMS, and fire personnel) and provide the exact address location where services are needed.

* Ensure that all communications equipment is working properly and report to the appropriate person when equipment is not functioning.

* Dispatch is a 24-hour, seven days a week operation and therefore, this position may require irregular hours. May also be required to work on call in an emergency.

* Monitor the CCTV video surveillance system and report inappropriate activity to Public Safety Officers and/or the on-duty supervisor.

* Capable of operating the Computer Aided Dispatch system (Navi Gate) while simultaneously speaking on the telephone, radio, or both, ensuring that all activities are logged properly

* Develop and issue emergency campus-wide alerts when required

* Discretion and the ability to keep all records, communications, and other information in absolute confidence

* Know and understand the basic elements of criminal violations and be able to identify those calls for service that require the response of law enforcement.

* Know and understand the elements of campus code of conduct violations.

* Ability to write comprehensive incident reports, conduct investigations, take photos when necessary, and seize contraband when necessary.

* Will be required to work various shifts and days of the week, as well as holidays.

* Will be required to work overtime (both voluntary and mandatory) when deemed necessary by the Department of Public Safety.

* Must be able to react promptly and correctly in emergency situations.

* Must be able to defend against attack by use of force to subdue or control an individual or suspect.

* Must be able to enforce the university rules with firmness, fairness, and impartiality and to deal with the public in a professional manner.

* Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education & Experience

* Previous experience in law…