Security Supervisor

Position: Security Supervisor I
Description

Lead the Shift. Own the Mission. Keep Coverage Strong.

At Blackwell Professional Support Services, Inc., our Security Supervisors don't just "work a post"-they lead operations, support their teams, and ensure our clients receive consistent, professional security coverage around the clock. This is a hands-on leadership role designed for experienced security professionals who thrive in fast-moving, real-world environments and understand that security doesn't clock out.

Why This Role Is Different

• You'll help oversee a security operation that consists of one to two shift differentials (not 24/7).
• You'll work alongside a dedicated Territory Manager (your direct manager) -you are never operating alone.
• You'll have the authority and responsibility to step in when coverage matters most.
• You'll lead from the front-supporting officers, resolving issues, and maintaining continuity when schedules flex and emergencies arise.

If you're looking for a role where your leadership actually matters, this is it.

Primary Schedule:

Monday - Friday:6:30 AM - 2:30 PM

The Role at a Glance

As a Security Supervisor, you are a critical part of our management team. You oversee daily operations at an assigned property, supervise and coach Security Officers, and ensure that essential security coverage is always maintained-even when circumstances change.

While a primary work schedule is established, this position requires schedule flexibility. When call-offs occur, emergencies arise, or coverage gaps remain after overtime or flex officers are utilized, management team members-including supervisors-are expected to step in. This expectation is non-negotiable and mission-critical to our operation.

What You'll Be Responsible For

• Supervising and supporting a team of Security Officers across assigned shifts
• Partnering closely with the Territory Manager to manage a security operation
• Serving as the first point of contact for officer questions, concerns, and guidance
• Creating, adjusting, and maintaining weekly schedules to ensure full coverage
• Reviewing and approving timesheets accurately and on time
• Training new officers through hands-on instruction and job shadowing
• Coaching officers through regular inspections, feedback, and performance development
• Communicating policy updates and procedural changes clearly and consistently
• Maintaining strong client, resident/tenant, vendor, and visitor relationships
• Ensuring property access is limited to authorized individuals
• Completing detailed reports and maintaining clear, timely communication
• Protecting resident/tenant privacy and confidentiality at all times
• Executing all duties of assigned posts when coverage requires it
• Stepping in to fill critical coverage gaps when other staffing solutions are exhausted
• Supporting additional property-specific needs as required

Requirements

What We're Looking For

• 21+ years of age
• Current St. Louis Security License (or ability to obtain)
• High school diploma or GED
• 3+ years of customer service experience
• 1+ year of supervisory or management experience
• Security or loss prevention experience strongly preferred
• Strong communication skills-verbal and written
• Excellent organization, follow-up, and problem-solving abilities
• Comfortable making decisions in dynamic environments
• Dependable, punctual, and team-oriented
• Computer literacy with an emphasis on report writing
• Experience with Microsoft Office a plus
• Ability to work weekends, holidays, and varied shifts as needed
• Schedule flexibility and a leadership mindset are essential