Alarm Monitoring Dispatcher

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to grow within the iSOC team.

• Shift
  
  Hours:
  
  Based on availability and labor demands
• Flexible
  
  Schedule:
  
  We offer 8–10 hour shifts which provides more flexible options on the number of days worked per week
• Full benefits on Day 1 of employment to support you from the start
• 3 weeks paid vacation time and 10 days paid sick time
• Uncapped employee referral bonuses
• Customer focused, energetic and engaging work culture working as one team
• Training is provided
• Starting Pay Rate: $22.00 Per Hour (not including shift differential)
• Location:
  
  On-site in office

Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. A shift differential is offered for hours worked outside of standard business hours:

• Standard Pay Rate: 6:01am – 4:59pm on regularly scheduled business days
• Evening Differential: +$0.50 per hour (5:00pm–9:00pm)
• Overnight Differential: +$1.00 per hour (9:01pm–6:00am)
• Weekend Differential: +$1.00 per hour (Saturdays or Sundays)

• Monthly Performance Bonus: eligible after 90 days, up to $1,000 per month
• Monthly Attendance Bonus: up to $250 per month, up to $3,000 per year

Start your training program with Day 1 Orientation Class on one of the dates below (training scheduled biweekly):

• June 29, 2026
• July 6, 2026

Please note favorable results on a pre-employment drug screening and background check are required.

• Perform remote security checks/virtual tours of customer locations, observing areas for potential security vulnerabilities, criminal and/ or unusual activities
• Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request
• Communicate with customer locations using two-way audio/video surveillance technology
• Take appropriate action based on severity or instruction provided, including contacting customers or emergency services
• Answer inbound calls to assist with security and system-related inquiries
• Maintain accurate records with the system of record (automation system)
• Monitor, verify and respond to alarm signals, placing outgoing calls to verify validity
• Perform video verification of alarms to confirm security breaches or emergencies
• Notify specified individuals via telephone of an alarm or event per customer instructions
• Provide critical life safety support by ensuring clear, timely dispatch and alarm communication to emergency personnel
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms
• Manage live audio interactions during alarm events or customer requests using two-way audio systems
• Use two-way audio to intervene during real-time incidents with clear and authoritative communication
• Handle situations such as loitering, trespassing, or other security violations with de-escalation and rapid decision-making
• Document all interactions and ensure follow-up to resolve incidents
• Generate detailed reports on alarm responses and life safety interventions

• High school diploma or GED equivalent
• Two years of experience in customer service, call center, dispatch, or security roles preferred
• Excellent communication and…