Security Officer

Position Overview

At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.

Non-exempt

Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)

Experience: Criminal justice, security or related experience preferred

Required Licenses and

Certifications:

• Security Officer state license:
  Security Officer Non‑Commissioned; application within 14 days of hire date and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure
• Driver License (Texas) – must obtain Texas DL within 90 days
• IAHSS Certified Security Officer‑Basic/Advanced/Supervisor – within 90 days
• NVCRISIS Nonviolent Crisis Intervention or Instructor – within 60 days

Preferred:

• BLS Basic Life Support or Instructor (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing assessments and performance evaluations
• Sufficient proficiency in speaking, reading and writing English to perform essential functions, especially with regard to activities impacting patient or employee safety or security
• Effective communication with patients, physicians, family members and co‑workers in a customer‑service focus and positive language principles
• Ability to multi‑task and function calmly in stressful situations
• Strong customer service skills
• Proficient computer skills, including knowledge of Microsoft Office and Webmail
• Knowledgeable of all Public Safety Policies and Procedures
• Understanding of HIPAA and patient confidentiality compliance
• Demonstrates emergency preparedness knowledge

• Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets
• Uses professional telephone etiquette; communicates effectively with management and coworkers on tasks, processes, and procedures
• Actively responds to requests for personal security coverage, assistance with directions, information and guidance
• Promotes a positive work environment and contributes to a dynamic, team‑focused work unit that actively helps one another to achieve optimal department results

• Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include the morgue area
• Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews
• Responds immediately to all emergency codes and takes appropriate action
• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA

• Prevents loss and damage by reporting irregularities, informing violators of policy and procedures
• Utilizes and maintains HM and department equipment according to manufacturer specifications
• Utilizes resources with cost effectiveness and value creation in mind; self‑motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed

• Implements actions that promote workplace safety culture and proactively prevent workplace violence
• Supports hospital and department goals and offers innovative solutions through participation in department projects; assumes responsibility for self‑growth and development by participating in in‑services programs and continuing education
• Ensures own career discussions occur with appropriate management; completes and updates the My Development Plan on an ongoing basis

• Uniform:
  Yes
• Scrubs:
  No
• Business professional:
  No
• Other (department approved):
  No

* Note that employees may be required to be on‑call during emergencies (i.e., Disaster, Severe Weather Events, etc.) regardless of selection below.

• May require travel within the Houston Metropolitan area:
  Yes
• May require travel outside Houston Metropolitan area:
  No

Houston Methodist is an Equal Opportunity Employer.