Security Alarm Dispatcher

Overview

As a Level 3 iSOC Coordinator you will take on advanced responsibilities, managing real‑time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. This role demands a high level of skill in alarm verification, video monitoring, and rapid decision‑making, while maintaining clear and direct communication with customers and emergency personnel.

You will respond to alarms, provide solutions by addressing security violations immediately, and have greater responsibility and impact in a fast‑paced, technology‑driven environment.

• Shift hours require availability between 7:30 am and 6:00 pm, based on labor demands.
• Flexible schedule: 8–10 hour shifts with multiple days per week options.
• Full benefits on Day 1 of employment.
• 3 weeks paid vacation time and 10 days paid sick time.
• Uncapped employee referral bonuses.
• Customer‑focused, energetic and engaging work culture working as one team.
• Training is provided.

Starting Pay Rate: $22.00 per hour (not including shift differential)

Location: On‑site in office

• Standard Pay Rate:
  Applies to hours worked during core daytime period (6:01 am – 4:59 pm) on regular business days.
• Evening Differential: +$0.50 per hour for hours worked between 5:00 pm and 9:00 pm.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01 pm and 6:00 am.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00 am – 11:59 pm).

Interface’s Interactive Security Operations Center Coordinators are eligible for a Performance Monthly Bonus Award Program after 90 days of successful active employment. Employees can earn up to $1,000.00 in bonus awards each month based on specific metrics and eligibility criteria.

Interface’s Coordinators are eligible for a Monthly Attendance Bonus Award after 90 days of successful active employment. Full‑time employees can earn up to $250.00 per month, for a maximum of $3,000.00 per year.

• Training program begins with Day 1 Orientation Class which occurs bi‑weekly.
• Please note that favorable results on a pre‑employment drug screening and background check are required.
• July 6th, 2026
• July 20th, 2026

The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility:
Level 1 – Security, Level 2 – Life Safety & Level 3 – Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites.

• Perform remote security checks/virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or at customer request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/or requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation with the system of record (automation system).
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer‑specific instructions.
• Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support…