Alarm Dispatching Coordinator

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real‑time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

• Shift
  
  Hours:
  
  Availability between 4:30 p‑m and 1:00 a‑m, based on labor demands.
• Flexible
  
  Schedule:
  
  8–10‑hour shifts providing flexible options on the number of days worked per week.
• Full benefits on Day 1 of employment to support you from the start.
• 3 weeks paid vacation time and 10 days paid sick time.
• Uncapped employee referral bonuses.
• Customer‑focused, energetic and engaging work culture working as one team.
• Training is provided.

Starting Pay Rate: $22.00 per hour (not including shift differential)

Location: On‑site in office

Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. We offer a shift differential for hours worked outside of standard business hours:

• Standard Pay Rate:
  Applies to hours worked during the core daytime period (6:01 AM – 4:59 PM) on regularly scheduled business days.
• Evening Differential: +$0.50 per hour for hours worked between 5:00 PM and 9:00 PM.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01 PM and 6:00 AM.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00 AM – 11:59 PM).

Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Successful employees can earn up to $1,000.00 bonus awards each month.

Full‑time employees may earn up to $250.00 per month, based on attendance eligibility criteria, for a maximum of $3,000.00 per year.

• Pre‑employment drug screening and background check results are required.
• August 3, 2026
• August 17, 2026

• Perform remote security checks/virtual tours of customer locations, observing all areas for potential security vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, and on request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology.
• Take appropriate action based on severity or instruction provided, including contacting customers or requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the automation system.
• Monitor, verify, and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer‑specific instructions.
• Provide critical life safety support by ensuring clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two‑way audio systems to communicate directly with individuals at monitored sites.
• Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.
• Document all interactions and ensure proper follow‑up to achieve resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.
• Complete any training…