Alarm Monitoring Dispatcher

Overview As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to grow within the iSOC team.

• Shift
  
  Hours:
  
  Position requires availability between 5:00am - 3:30pm, based on labor demands
• Flexible
  
  Schedule:
  
  We offer 8-10 hour shifts which provides more flexible options on the number of days worked per week.
• (Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)
• Full benefits on Day 1 of employment to support you from the start
• 3 weeks paid vacation time and 10 days paid sick time
• Uncapped employee referral bonuses
• Customer focused, energetic and engaging work culture working as one team
• Training is provided!
• Starting Pay Rate: $22.00 Per Hour (not including shift differential)
• Location:
  
  On-site in office
• Shift Differential:
  Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S.
• Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:
  Standard Pay Rate:
  Applies to hours worked during the core daytime period (6:01am - 4:59pm) on regularly scheduled business days.
• Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am - 11:59pm).
• Monthly Performance Bonus:
  Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment.
• Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.
• Monthly Attendance Bonus:
  Interface’s Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award after 90 days of successful active employment.
• Full time employees can earn up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.
• Start dates Available:
  Start your training program with our Day 1 Orientation Class which occurs bi-weekly.
• * Please note favorable results on a pre-employment drug screening and background check are required.

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system) Monitor, verify…