NSOC Alarm Monitor - Overnight

NSOC Operator at Garda World

Become an NSOC Operator at Garda World:
Competitive Pay & Career Growth! As an NSOC Operator, you will play a critical role in monitoring and maintaining the operational integrity of Garda World's fleet, applications, and processes. You will be responsible for overseeing the real-time flow of information, responding to phone calls, and monitoring events and ensuring the safety and security of personnel, clients, and assets. Your keen attention to detail, quick decision-making, and ability to effectively communicate and coordinate with various stakeholders will be essential for success in this role.

What's in it for You

Competitive Salary: $23.00 / hour

Work Site

Location:

St. Louis, MO

Set Schedule

Career Growth:
Career growth opportunities at Garda World

Current Openings (subject to change):
Full-Time 3rd Shift

11:00PM - 7:30AM (specific days will be discussed during the interview process)

Your Responsibilities:

• Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
• Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
• Coordinate with internal corporate departments and local branches to effectively manage events.
• Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
• Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates.
• Collaborate with Garda World personnel and other relevant parties to resolve issues swiftly.
• Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
• Assist in the development and improvement of standard operating procedures for the NSOC.
• Participate in training and drills to enhance your capabilities to be as efficient and effective as possible.
• Maintain a professional demeanor and effectively manage stress in high-pressure situations.

Your

Qualifications:

• High school diploma or equivalent; additional education in security, emergency management, or related fields is a plus.
• Prior experience working in a call center or customer service environment is highly preferred.
• Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Self-starter with the ability to prioritize and manage multiple demands
• Ability to work effectively alone or as part of a team and can interact with all levels of the organization.
• Ability to interpret a variety of instructions in written or verbal form.
• Positive attitude, ethics, and values that support our company's values, team, environment, and high-performance culture
• Authorized to work in the United States
• Able to pass an extensive screening process, including a drug screen and background check.

Your Skills and

Competencies:

Competencies:

• Hands-on Approach
• Problem Solving
• Strong Communication, both written and oral
• Relationship Management
• Ethical Practice
• Resilience

Ideal Skills, Characteristics, & Experiences:

• Result-oriented and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Ability to develop relationships at all levels

Garda World:
Make the World a Safer Place In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of…