Copier Service Technician

Printer/Copier Service Technician

Position Summary

Seeking a dependable and technically skilled Printer/ Copier Service Technician to support the installation, testing, troubleshooting, repair, and modification of both developmental and production equipment and systems. This role is customer-facing and requires strong technical aptitude, organization, and professionalism.

Key Responsibilities

Maintain a valid driver's license and proof of insurance; comply with all Service Department policies and procedures

Perform service calls and equipment installations as assigned by the Service Manager

Assist with sales support and customer meetings as needed

Inspect, test, troubleshoot, and repair equipment; support other technicians with network-related issues

Communicate schedules, delays, and ETAs clearly to customers and the Service Manager

Pre-call customers and provide accurate arrival estimates

Recommend improvements to installation specifications to enhance assembly and maintenance efficiency

Adjust, calibrate, align, and modify equipment; document performance impacts

Demonstrate equipment operation to customers following installation or repair

Verify proper system performance under real operating conditions

Prepare detailed service and installation reports

Read and interpret technical manuals; continuously develop technical and network support knowledge

Assemble and evaluate prototype equipment when required

Submit expense reports, charge tickets, and administrative documentation accurately and on time

Use internal software systems to manage service calls, parts orders, and documentation

Maintain performance metrics including machine reliability, response time, recall rate, and incomplete rate

Inspect company vehicle prior to routes and operate equipment safely at all times

Maintain vehicle, tools, and inventory in a clean and organized condition

Wear company-issued uniform and maintain a professional appearance

Communicate safety concerns, delays, equipment failures, and incidents to dispatch and management

Communicate training needs to management to improve service effectiveness

Maintain regular and predictable attendance

Perform other duties as assigned by Supervisor or Management

Knowledge, Skills & Abilities

Strong customer service skills with a solutions-focused mindset

Self-motivated problem solver with strong research and troubleshooting abilities

Ability to read, write, and interpret technical manuals and procedures

Highly organized, punctual, and capable of multitasking effectively

Strong work ethic, integrity, and attention to detail

Ability to work independently and meet deadlines

Broad technical aptitude with the ability to learn new systems and proprietary software

Ability to troubleshoot, test, repair, and service technical equipment

Team-oriented mindset with a commitment to maintaining a positive work environment

Qualifications

High school diploma or equivalent required

Associate's degree or technical school training preferred

May be required to pass a Core Basic Copier Technology Exam

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.