Controls Service Technician

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.

As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Provides field proposals for retrofits, upgrades and or enhancements to existing equipment.
• Install and modify software and graphics.
• Communicate with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the service provided, outstanding issues and recommend system enhancements, upgrades, and replacement.
• Adheres to all Johnson Controls and customer safety standards.
• Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
• Assists in the design and configuration of building control systems as defined by the contract documents.
• Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.
• Assists in the loading and commissioning of all system and network-level controllers as required.
• Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business.
• Minimum of 2 to 3 years Commercial Controls troubleshooting experience in the HVAC industry. This includes buildings, chiller plants and systems.
• Vocational School program graduate or associate's degree in a technical field, or two years’ experience in servicing electronic and or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC related equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.

HIRING HOURLY RANGE: $29.13 - $40.10. Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at