Field Service Technician-St Louis, MO

Location: St. Louis

Your role

Are you a mechanically inclined professional who enjoys working with your hands? Beacon Medaes is seeking a qualified Field Service Technician for the St Louis, Missouri area. This is an excellent opportunity for a highly motivated and energetic individual to join our team. In this role, you will perform preventive maintenance, troubleshooting, and repairs on medical gas equipment at customer sites while ensuring the highest standards of safety, quality, and service.

You will also build and maintain strong customer relationships, identify opportunities to enhance customer value, and represent Beacon Medaes' commitment to excellence-keeping us First in Mind, First in Choice.

Preventative Maintenance and Repairs (85%) - Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs.

Provide walk-through evaluations and basic system assessments.

Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
Develop rapport with customers through effective communication, interpersonal skills and professionalism
Serve as an ambassador for the company
Train and assist other Service Technicians as requested
Provide technical support to other departments and personnel as required
Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE)
Maintain a professional image at all times through appearance and personal actions
Maintain positive company brand through appropriate attention to the appearance of the company vehicle
Maintain the service vehicle per manufacturer's recommendations
Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit)
Recordkeeping and Documentation (10%) - Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%) - Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.
Perform assigned duties in accordance with Beacon Medaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.
To succeed, you will need

Experience

• 3 to 5 years of technical field service experience maintaining and repairing equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Strong mechanical and electrical skills
• Should have ASSE 6005 and ASSE 6040 credentials or the ability to obtain ASSE certification within 6040 credentials or the ability to obtain ASSE certification within 1 year of employment is required.

Supervisory Responsibility

None

Education

Associate Degree or equivalent
Technical training in mechanical and/or electrical, or equivalent experience

Skills

Must be comfortable using a computer
Must be familiar with Microsoft Office, including Word and Excel
Solid understanding of mechanical and electrical components
Customer Focused
Good Oral and written communication skills.
Detail Orientated

Travel

Must have a valid driver's license.
The ability to travel on short notice may be required.
In return, we offer

Here at Beacon Medaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable - and innovation is a huge part of our lifeblood. Our brand promise, "Life is in the Details," represents one of ourcore values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities.

One day, one of our moms, dads,grandparents, or children could be a patient - and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of Beacon Medaes would not be possible without our people - the Beacon Medaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At Beacon Medaes we offer attractive benefits including:

Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Paid time off
Life & Disability insurance plans
Various…