Field Service Support Technician

Field Service Technician II

About the company

Watlow is a global leader in thermal solutions and industrial controls, providing engineered systems and products that help customers succeed. We design, manufacture and service heaters, sensors, and controllers used across industrial, semiconductor, energy and life-science markets. We’re seeking a hands‑on Field Service Technician to join our team and deliver world‑class service at customer sites.

Position summary

As a Field Service Technician, you will commission, troubleshoot and maintain Watlow products and systems at customer locations. You will be the face of the company onsite - working directly with customers to restore uptime, provide technical training, implement upgrades, and capture feedback that improves our products and services. This role requires strong electrical/mechanical aptitude, excellent communication skills and the ability to travel and work independently.

Key responsibilities

• Commission and troubleshoot industrial electric heaters, sensors, controllers, power panels, and associated systems.
• Troubleshoot and resolve equipment, controls, and integration issues (mechanical, electrical, software/controls) in the field.
• Perform maintenance, programming, validation of thermal system installations.
• Provide technical guidance and training to customers’ maintenance, operations, and engineering teams.
• Respond to service calls and participate in on-call rotation to support customers’ uptime needs.
• Create clear, timely service reports, technical documentation and parts/service tickets in company systems.
• Maintain appropriate spare parts, tools and calibration equipment for field assignments.
• Work with internal teams to coordinate documentation updates, spare parts ordering, and RMA processes to resolve customer issues.
• Escalate complex issues as needed with Engineering, Quality, and the Business Unit to drive permanent corrective actions.
• Comply with all company and customer safety, quality and regulatory requirements.

Required qualifications

• Technical certificate, associate degree, or equivalent training in electrical, mechanical, controls, instrumentation, or a related field, with 0-2 years of relevant experience. Equivalent combinations of education, military training, apprenticeships, and hands‑on experience may be considered.
• Strong working knowledge of electrical systems, process controls, wiring, and fundamentals of power distribution.
• Familiarity with industrial control system integration, such as PLCs, SCADAs, HMIs, instrumentation, sensors, and basic networking and communications (Modbus TCP, Modbus RTU, Ethernet I/P).
• Demonstrated experience performing on-site troubleshooting and root-cause analysis using diagnostic tools such as a multimeter.
• Ability to read and interpret electrical schematics, P&IDs and mechanical drawings.
• Valid driver’s license and ability to travel frequently (including overnight stays).
• Excellent verbal and written communication skills, and a strong customer-service mindset.
• Willingness to work flexible hours, including occasional weekends and on-call shifts.

Preferred qualifications

• Experience with thermal systems, heaters, temperature sensors, and control loops.
• Familiarity with general safety standards for low and medium voltage equipment, OSHA training.
• Experience with logical programming of control equipment such as temperature and process controllers, HMIs, PLCs, SCADA, DCS.
• Prior experience working with OEMs, integrators, or large industrial end users.
• Experience with service ticketing/CRM tools and structured documentation practices.

Physical demands & working conditions

• Up to 50-75% domestic and international travel within North America, including overnight travel and on-call rotation
• Ability to lift and carry up to 50 lbs, and work on elevated platforms.
• Work in industrial environments which may include exposure to high/low temperatures, noise, and the need to wear PPE.