Field Service Support Technician

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

Watlow is a global leader in thermal solutions and industrial controls, providing engineered systems and products that help customers succeed. We design, manufacture and service heaters, sensors, and controllers used across industrial, semiconductor, energy and life-science markets. We’re seeking a hands‑on Field Service Technician to join our team and deliver world‑class service at customer sites.

As a Field Service Technician, you will commission, troubleshoot and maintain Watlow products and systems at customer locations. You will be the face of the company onsite — working directly with customers to restore uptime, provide technical training, implement upgrades, and capture feedback that improves our products and services. This role requires strong electrical/mechanical aptitude, excellent communication skills and the ability to travel and work independently.

• Commission and troubleshoot industrial electric heaters, sensors, controllers, power panels, and associated systems.
• Troubleshoot and resolve equipment, controls, and integration issues (mechanical, electrical, software/controls) in the field.
• Perform maintenance, programming, validation of thermal system installations.
• Provide technical guidance and training to customers’ maintenance, operations, and engineering teams.
• Respond to service calls and participate in on‑call rotation to support customers’ uptime needs.
• Create clear, timely service reports, technical documentation and parts/service tickets in company systems.
• Maintain appropriate spare parts, tools and calibration equipment for field assignments.
• Work with internal teams to coordinate documentation updates, spare parts ordering, and RMA processes to resolve customer issues.
• Escalate complex issues as needed with Engineering, Quality, and the Business Unit to drive permanent corrective actions.
• Comply with all company and customer safety, quality and regulatory requirements.

• Technical certificate, associate degree, or equivalent training in electrical, mechanical, controls, instrumentation, or a related field, with 0–2 years of relevant experience. Equivalent combinations of education, military training, apprenticeships, and hands‑on experience may be considered.
• Strong working knowledge of electrical systems, process controls, wiring, and fundamentals of power distribution.
• Familiarity with industrial control system integration, such as PLCs, SCADAs, HMIs, instrumentation, sensors, and basic networking and communications (Modbus TCP, Modbus RTU, Ethernet I/P).
• Demonstrated experience performing on‑site troubleshooting and…