Community Pathway of Hope-Rapid Re-Housing Case Manager

Overview

The Salvation Army Ferguson Community Empowerment Center is looking for a Community Pathway of Hope Case Manager. This position provides housing-focused, strengths-based, and trauma-informed case management to individuals and families experiencing homelessness, with rapid connection to permanent housing and long-term stability through the Pathway of Hope approach.

Position details: Full-time, 40 hours per week, $46,000 annually. This position is grant funded and will last from 02/01/2026 to 12/31/2026.

Location:

9420 W Florissant Ave, Ferguson, Missouri.

• Housing Navigation & Stabilization
  • Assist clients in identifying, securing, and maintaining safe, affordable permanent housing.
  • Actively recruit, engage, and retain landlords; build and maintain a portfolio of landlord partners. Negotiate lease terms, mediate landlord-tenant issues, and support conflict resolution.
  • Coordinate move-in logistics, including utility setup, furnishings, and household supplies as permitted by funding.
  • Provide tenancy education, budgeting support, and financial capability coaching.
  • Implement eviction prevention strategies and crisis intervention when needed.
  • Conduct frequent home visits and housing stability check-ins to support retention.
  • Develop and implement safe, planned, and successful program exits with warm handoffs to community resources.
  • Provide ongoing housing stabilization support to prevent returns to homelessness.
• Case Management & Support Services
  • Deliver strengths-based, trauma-informed, and client-centered case management using the Pathway of Hope approach, including:
  • Conduct pre-screening, intake and eligibility determination using required assessment tools; conduct housing assessments and develop individualized housing and service plans.
  • Conduct goal-setting steps with clients and formulate a change-oriented action plan.
  • Conduct follow-up case management meetings with clients.
  • Accurately document participant progress and case notes in compliance with program documentation standards and timelines.
  • Manage an assigned caseload in accordance with program standards.
  • Monitor and track changes and goal attainment on the action plan.
  • Ensure delivery of the program's required number of services to participants in compliance with established standards and timelines.
  • Provide on-site, remote, and community case management to clients seeking emergency assistance.
• Community Collaboration & Systems Coordination
  • Participate in Continuum of Care (CoC) activities, case conferencing, and coordinated entry processes.
  • Network with community partners, shelters, outreach teams, service providers, and government agencies.
  • Advocate for clients within housing, benefits, and service systems.
• Documentation, Compliance & Performance
  • Enter and maintain accurate, timely documentation in HMIS and Salvation Army systems.

Bachelor s degree in a human services field or at least three (3) years of related work experience. Must have an outgoing personality, good communication skills, and ability to work with diverse cultures. Strong leadership style and good organizational skills are required. Commitment to The Salvation Army s mission is essential. Knowledge of The Salvation Army and Government, State, and community resources is helpful.

Working knowledge of computers. Reliable transportation, a valid Driver s License, and ability to pass TSA MVR check. Good communication skills and the ability to work with diverse and challenging personalities are essential.

Capable of performing in an office environment, including using a computer, answering phones, moving client files; most work will be indoors in a temperature-controlled environment.

* Review full job description upon time of interview.