Residential Services Supervisor

Residential Services Supervisor – Overview of the position at the Salvation Army Family Haven Shelter in St. Louis, Missouri. This full‑time salaried position (40 hours per week) starts at $60,415 annually and is located at 10740 Page Ave, St. Louis, 63132.

• Implement programmatic activities for various housing services provided at Family Haven.
• Ensure engagement of appropriate workflows and activities to reach contractual and agency outputs and outcomes.
• Monitor and evaluate the effectiveness of program services to ensure connection to case plan goals, making recommendations for improvements as needed.
• Stay updated on industry trends, best practices, and regulatory changes to ensure program compliance and effectiveness.

• Hire, train, and manage a team of professional staff (Housing Case Managers, Emergency Social Service Case Manager, Housing Liaison, etc.), providing guidance, support, and performance evaluation.
• Conduct regular team meetings and one‑on‑one supervision providing case consultation, professional development, coaching, and addressing operational concerns.
• Ensure that case managers are adhering to program guidelines and delivering services in accordance with best practices.
• Develop and deliver training programs to enhance staff skills and knowledge related to housing support and case management.

• Ensure clients receive high‑quality services, including appropriate assessments, referrals, and resource coordination.
• Oversee the intake, assessment, and case planning processes to ensure they are thorough and effective.
• Address and resolve complex or escalated client issues and complaints in a timely and professional manner.
• Collaborate with other service providers and community organizations to connect clients with additional resources and support.
• Conduct home visits with Case Managers as needed.

• Prepare and maintain accurate records, reports, and documentation related to client cases, program performance, and staff activities.
• Ensure compliance with all federal, state, and local regulations governing housing programs and services.
• Collect and review reports and statistics to ensure accuracy before regular and timely submission.
• Ensure data quality of client information entered into all required databases.

• Foster relationships with community partners, stakeholders, and local agencies to support program objectives and advocate for client needs.
• Participate in Continuum meetings, community meetings and forums to stay informed about local service issues and opportunities.

• Work closely with Shelter Administrator to develop and manage the shelter budget.
• Conduct tours of facility as needed.
• Participate in seasonal and emergency disaster training and response as needed.
• Maintain confidentiality and comply with Safe From Harm guidelines.
• Maintain positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co‑workers, and supervisors.

Bachelor's Degree in Social Work or human services‑related field is required. At least 2 years of experience performing or overseeing case management, experience with supervision of others (preferably in a residential setting). Must be able to pass the Salvation Army Motor Vehicle Record requirements. Experience working with homeless individuals is a plus.

• Case Management Principles: Deep understanding of case‑management processes, including assessment, planning, implementation, coordination, monitoring, and evaluation of client services.
• Social Services and Resources: Awareness of community resources, social services, and referral systems to support clients' needs, including housing, healthcare, mental health services, and employment resources.
• Crisis Intervention: Techniques and strategies for managing and de‑escalating crisis situations, including knowledge of emergency response protocols.
• Cultural Competence: Understanding of diverse populations and the ability to provide culturally sensitive and appropriate services.
• Data…