User Support Team Lead, Casework Systems
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-08-15
Listing for:
American Red Cross
Full Time
position Listed on 2026-08-15
Job specializations:
-
Social Work
Job Description & How to Apply Below
American Red Cross seeks a System Operator to ensure timely resolution of Technical Exceptions and IT Tickets within the casework system of record. You will supervise staff and volunteers, develop support procedures, and train teams to sustain effective user support for disaster-affected individuals and households.
The role is a term-limited position with an end date in 2027, reporting to the Director of Casework within the Casework Transformation Branch.
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