Stability Coordinator

JOB TITLE:

Own Home Housing Stability Coordinator

SCOPE:
Full-Time/Non-Exempt

SUPERVISION:
Reports to the Own Home Program Director

At DOORWAYS, our work has purpose and our impact is real. Join a team that is changing

lives of individuals at the intersection of illness and poverty. We build hope through housing,

healthcare, and empowerment services.

We are seeking a compassionate, organized, resourceful, and mission-driven professional who

is committed to supporting individuals experiencing housing instability, financial hardship,

mental health challenges, substance use crises, poverty, HIV, and homelessness. The ideal

candidate brings a person-centered approach to care, has strong customer service and listening

skills, and can manage a heavy workload in a fast-paced environment while maintaining

accuracy, professionalism, and attention to detail.

The successful candidate can build trusting relationships with clients, referring agency case

managers, landlords, and community partners; coordinate services across multiple systems;

and guide clients through complex housing and financial assistance barriers with empathy and

accountability. This role requires sound judgment, strong problem-solving skills, the ability to

remain grounded during crisis situations, and a commitment to upholding the values and

maxims of DOORWAYS. The successful candidate will pass a background check, drug test,

and TB test.

The opportunity to work in a diverse environment with staff that

exudes endless compassion. DOORWAYS is a fast-paced and jovial workplace that strives to

eliminate obstacles for our clients. Benefits include highly competitive salary, health insurance,

retirement savings and matching, mileage reimbursement, paid time off, and more!

• Receive and process requests for financial assistance, housing support, and related client services.
• Complete intake forms, assessments, care plans, progress notes, case notes, inspection documentation, and general file maintenance in a timely and accurate manner.
• Use SCOUT, Case Worthy, and other required databases as the primary systems for recording services rendered, client encounters, documentation, and progress notes.
• Provide frequent and routine engagement with clients to support housing stability, access to resources, and progress toward identified goals.
• Coordinate and facilitate support teams for assigned clients, including Ryan White Case Managers and other internal and external supports, to develop and maintain client centered housing stability care plans.
• NAVIGATE housing searches alongside clients using a rapid rehousing approach when appropriate.
• Assist clients in obtaining resources from community social, health, behavioral health, welfare, and housing agencies; make referrals to community supports based on client needs.
• Conduct weekly inspections of emergency housing sites and complete initial inspections for permanent housing sites across the community as required.
• Attend community meetings related to housing, homelessness, financial assistance, and related supportive service programs.
• Maintain excellent working relationships with referring agency case managers, landlords, homeless service providers, health organizations, behavioral health service providers, and other related facilities and organizations.
• Support a culture of teamwork by communicating effectively with co-workers, program partners, and community stakeholders.
• Complete other duties as assigned.

• Bachelor’s degree in Social Work or a related field preferred; bachelor’s degree or comparable social service experience preferred.
• Experience in social services, housing programs, community-based shelter services, mental health services, substance use disorder services, or related systems preferred.
• Knowledge of issues related to HIV, mental health conditions, substance use disorders, homelessness, poverty, and housing instability preferred, along with a commitment to ongoing learning in these areas.
• Excellent verbal and written communication skills, including the ability to prepare clear documentation and communicate effectively with clients, colleagues, landlords, and community partners.
• Strong customer service, listening, problem-solving, organization, and time-management skills.
• Ability to multi-task and manage competing responsibilities in a fast-paced, high-energy work environment while maintaining accuracy and attention to detail.
• Ability to learn and use client-tracking software and databases as part of routine job duties.
• Knowledge of de-escalation strategies and Motivational Interviewing techniques, or willingness to learn and apply these approaches.
• Ability to work effectively with individuals experiencing varying levels of need, including those in crisis, while maintaining professionalism, confidentiality, and appropriate
• Ability to work independently while contributing to a collaborative team…