AWS Telephony​/IVR Application Developer - R01565565

About Brillio

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Renowned for its world-class professionals, referred to as "Brillians", Brillio seamlessly integrates cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio consistently attracts exceptional talent and has earned the Great Place to Work® certification year after year.

Remote (Hybrid – Coppell, TX / New York, NJ / Saint Louis, MO)

8+ years of experience.

• Amazon Connect, including Contact Flows, IVR Development
• AWS Lambda functions (Node.js or Python) supporting IVR workflows

• AWS Development – Software Development Engineer

Design, develop, deploy and support Amazon Connect–based IVR solutions. Build, maintain IVR contact flows and serverless services, implement secure configuration and secrets management, and ensure high quality through resilient design and validation of failure scenarios.

• Design, build, deploy and version Amazon Connect Contact Flows
• Configure and maintain Amazon Connect resources: queues, routing profiles, hours of operation
• Develop and integrate Amazon Lex bots where applicable
• Validate IVR behaviour during failure scenarios such as API errors, downstream failures, timeouts and retries; implement fallback paths and customer-friendly error handling
• Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows
• Build and maintain API endpoints consumed by IVR flows
• Implement robust error handling, retry strategies and structured logging
• Design and utilize Dynamo
  
  DB access patterns for IVR use cases (routing state, transfer points, lookup/stateful interactions)
• Build software that reads configuration externally, uses managed secrets, supports release promotion without code changes; avoid hard-coded endpoints, credentials, environment identifiers
• Deploy application artifacts using standardised CI/CD pipelines; contribute to and follow deployment runbooks for consistent releases
• Participate in defect triage and resolution for issues introduced through delivered changes
• Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion

• Hands-on experience with Amazon Connect – contact flows, queues, routing profiles, hours of operation
• Strong AWS serverless development experience:
  Lambda (Node.js or Python), API integration patterns for IVR flows, DynamoDB
• Experience building telephony/IVR experiences, including failure-safe behaviour and degraded-mode handling
• Experience with secure secrets and configuration management (AWS Secrets Manager and/or Parameter Store)
• Experience delivering via CI/CD pipelines using standardised deployment patterns

Brillio is an equal-opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

$70–$75 an hour