AWS Telephony​/IVR Application Developer – R01565565

AWS Telephony / IVR Application Developer - R

Saint Louis, United States
Job : R

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world‑class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting‑edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

• Amazon Connect, including Contact Flows, IVR Development, AWS Lambda functions (Node.js or Python) supporting IVR workflows.
• AWS Development:
  Software Development Engineer

Role: AWS Telephony / IVR Application Developer

Years of

Experience:

8+ years

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Summary

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect‑based IVR solutions.

Design, build, deploy, and version Amazon Connect Contact Flows.

Configure and maintain Amazon Connect resources including:

• Queues
• Routing profiles
• Hours of operation

Develop and integrate Lex bots where applicable.

Validate IVR behavior during failure scenarios such as:

• API errors and downstream failures
• Timeouts and retries
• Partial dependency outages

Implement safe fallback paths and customer‑friendly error handling.

Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.

Build and maintain API endpoints consumed by IVR flows.

Implement robust:

• Error handling
• Retry strategies
• Structured logging for troubleshooting

Design and utilize Dynamo

DB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

Build software that:

• Reads configuration externally (not hard‑coded)
• Uses managed secrets (no embedded credentials)
• Supports release promotion without code changes

Ensure no hard‑coded:

• Endpoints
• Credentials
• Environment identifiers

Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.

Participate in defect triage and resolution for issues introduced through delivered changes.

Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Hands‑on experience with Amazon Connect, including:

• Contact Flows
• Queues
• Routing profiles
• Hours of operation

Experience building telephony/IVR experiences, including failure‑safe behavior and degraded‑mode handling.

Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store). Experience delivering via CI/CD pipelines using standardized deployment patterns.

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.