Response Officer II; Evenings - Protective Services - OFMD

Position: Response Officer II (Evenings) - Protective Services - OFMD

Scheduled Hours

40


Position Summary

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus' mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus.

OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world's largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations.

As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university's mission. For additional information, view a quick message from some of our employees: (Use the "Apply for this Job" box below)..

Serves as the primary first responder (armed) to all life safety and protection of property, emergency, and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Acts on own initiative, as well as directed calls for service. Proactively identifies security issues and works towards a quick resolution. Enforces University policy/procedures and criminal law. May be assigned to vehicle, bike, or foot patrol.

Must be prepared to deal with a variety of complex and ever-changing situations (crisis intervention, apprehension of criminal suspects, serious injuries, et al), make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques (negotiating, de-escalating, non-violent crisis intervention, et al) to resolve the situations and accurately and thoroughly record information for the official University record.


Job Description


Primary

Duties & Responsibilities:

• Responds to calls or reacts on view to emergency and non-emergency incidents (medical, law enforcement, injury/accident, et al) on campus. Takes action or makes a note for follow-up on any safety and security issues. Provides Emergency Management support during larger-scale incidents. When not on assignment, patrols the University properties.
• Controls criminal or other significant scenes, including preservation and gathering of evidence. Receives/compiles information for incident reports and conducts initial and follow-up investigations, as assigned. Takes photos, makes videos, or creates any other relevant documentary evidence in support of criminal prosecution, potential insurance claims, and other legal processes.
• Provides necessary follow-up (transports to the medical facility, notifies proper authorities, and undertakes any other necessary coordination) for faculty, staff, students, and visitors after immediate resolution of an incident. Apprehends criminal suspects for on-view or reported criminal activity. Prepares for and testifies in criminal proceedings.
• May serve as a Field Training Officer or instructor. May fulfill informal leadership duties in the absence of Leads or supervisors.
• Conducts building checks, which include checking access control devices, door locks, and proactively looking for any possible safety or security hazards. Uses problem-solving skills to resolve issues found during building checks.
• Assists Medical Center personnel and visitors with directions and provides escorts when requested. Partners with customers in assigned geographical areas and assists them in resolving multi-department issues. Provides information and assistance to individuals with special needs as needed.
• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure.
• Enforces parking regulations and provides support to the Transportation Office as needed.

Working Conditions:

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