ServiceNow Developer

Location: St. Louis

Req : 41355

Summary

Service Now Developer

St. Louis, MO

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled Service Now Developer to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the Service Now platform. This role will support mission-critical initiatives focused on AI-enabled automation, intelligent service management, and AIOps-driven operational modernization.

The Service Now Developer will design and implement scalable platform solutions that leverage automation, predictive analytics, machine learning integrations, and intelligent workflow orchestration to enhance operational efficiency and mission performance. The position works closely with architects, engineers, and mission stakeholders to translate complex operational requirements into modern digital workflows and automated service capabilities.

In addition to hands-on development, the role will support platform innovation initiatives, including AIOps integration, intelligent automation pipelines, workflow orchestration, and enterprise data-driven decision support. The Senior Service Now Developer will mentor junior developers, collaborate across engineering teams, and serve as the senior escalation point for complex technical challenges.

Responsibilities

• Lead hands-on development within the Service Now platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between Service Now and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI-enabled automation workflows that support predictive operations, automated incident response, and intelligent service management.
• Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into Service Now workflows.
• Develop solutions that leverage Service Now features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent and relevant experience:
• 5+ years of experience in Service Now Platform development
• 3+ years of experience in ITSM development
• experience in Agile development practices
• Service Now CSA Certification
• Certified Technical Architect (CTA) is preferred
• Active Top-Secret Clearance with ability to obtain TS/SCI with CI Poly
• Successfully pass background and drug screening

Preferred Qualifications:

• Bachelors or masters degree in computer science, Information Technology, Engineering, or related field
• Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms
• Experience integrating Service Now with monitoring tools, data platforms, or operational analytics systems
• Experience supporting enterprise IT modernization initiatives within federal or defense environments
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks
• Experience supporting large-scale enterprise IT environments

Knowledge, Skills, and Abilities:

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple…