AWS Connect Engineer

AWS Connect Engineer

We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Required Skills &

Qualifications:

· 10 years of experience in software engineering with a focus on cloud-native applications.

· Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.

· Proficiency in Node.js and experience building RESTful APIs.

· Experience with AWS Lambda, API Gateway, DynamoDB, S3, Cloud Watch, and IAM.

· Familiarity with event-driven architectures and tools like Amazon Event Bridge, Kinesis, or Kafka.

Preferred Qualifications :

· AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).

· Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.

· Background in contact center technologies or customer experience platforms.

· Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).