Lead ServiceNow Developer

Summary

Service Now Developer

St. Louis, MO

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled Service Now Developer to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the Service Now platform.

The Service Now Developer will design and implement scalable platform solutions that leverage automation, predictive analytics, and workflow orchestration to enhance operational efficiency and mission performance. The position works closely with architects, engineers, and mission stakeholders to translate complex operational requirements into modern digital workflows and automated service capabilities.

In addition to hands-on development, the role will lead a team of developers. The Lead Service Now Developer ensures all development complies with enterprise architecture, cybersecurity, and platform governance standards. Participate actively in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) and provide accurate technical estimates. support platform innovation initiatives The Lead Service Now Developer will mentor junior developers, collaborate across engineering teams, and serve as the senior escalation point for complex technical challenges.

• Lead hands-on development within the Service Now platform including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between Service Now and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Coordinate with team working AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into Service Now workflows.
• Develop solutions that leverage Service Now features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

• High school diploma or GED equivalent and relevant experience:
  • 8+ years of experience in Service Now Platform development
  • 3+ years of experience in ITSM development
  • Experience in Agile development practices
• Service Now CSA Certification
  • Certified Technical Architect (CTA) is preferred
• Active Top-Secret clearance with ability to obtain SCI/CI poly
• Successfully pass background and drug screening

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
• Experien…