Paratransit Dispatcher

Paratransit Dispatcher

Central Full Time 60,940. (Annually)

• Join a company committed to making a positive impact in the community
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and One Life Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free Metro Link and Metro Bus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

This position is responsible for ensuring the safe and efficient transportation of all customers using the Metro Call-A-Ride service. The primary responsibility of this position is to assist Operators and Customers on “day of service” by maintaining on timperformance through the use of sophisticated computer software, radiodispatching, schedule, and MDC monitoring. This position responds to emergentneeds and works with “outside of our Department” entities in case ofemergencies, incidents, and accidents that may occur.

This positon is responsible for assigning

Operators, Vehicles and equipment to routes as needed. The position is responsible for understanding all aspects of the “Reservation Clerk” position and being able to perform those duties when necessary. Required to work varying shifts as assigned.

• Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators.
• Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance.
• Report and assist with all non-routine incidents, accidents and passenger-related issues as required.
• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies.
• Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation.
• Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.
• Additional duties as required.
• Must be able to work varying shifts including weekend work.

• Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.
• Knowledge of automated reservation and scheduling systems, map bookusage, and use of metro multi-modal transportation systems.
• Knowledgeofpersonal computers and the Microsoft office suite of software.
• Touch typing at least 20 words per minute.
• Complete understanding of the FTA requirements for Complementary Paratransit Service.
• Complete understandingofadditional…