Database Operations Coordinator

Database Operations Coordinator

The Database Operations Coordinator is responsible for accurate, appropriate and timely processing of contributions, all aspects of gift accounting and documentation through the Audience View database, financial reporting and reconciliation. This position also serves as a liaison between the finance and development departments.

• Enters gifts and pledges into Audience View database on a daily basis
• Performs routine maintenance tasks related to the sustainer program, including setting up ACH sustainer gifts and recurring payments
• Serves as primary contact for corporate matching gifts and third‑party giving platforms
• Enters any corrections in Audience View database as directed by Finance department
• Creates new Audience View accounts; maintains all existing Audience View accounts for the Development Department
• Generates and sends donor acknowledgements timely to all donors
• Pulls and manages donor listings for publication in print and digital formats

• Maintains user passwords and access rights for Audience View database
• Serves as main department liaison to Audience View software vendor
• Represents Development department in discussions with internal constituents about database use, processes, and needs
• Co‑leads internal Audience View users group with Database and Analysis Manager, including development of agendas, facilitation of meetings, taking and distribution of minutes as needed, and following up on assigned tasks
• Identifies query and reporting needs; produces reports, writes queries
• Evaluates database training needs of each Development Department employee; trains department staff on all aspects of the Audience View database
• Coordinates with Patron Services Manager to ensure accurate initial and ongoing training for ticket office staff for gift‑related activity in Audience View database
• Creates, updates, and maintains accurate manuals, process documentation, etc. for Audience View‑related tasks in Development

• Serves as a liaison between Finance and Development departments
• Provides proper documentation and reconciliation of all gift transactions to finance, ensuring daily, weekly, monthly and yearly financial accountability
• Produces monthly tracking report, annual campaign, and other reports as necessary

• Assists with major gifts prospect research as directed
• Manages departmental inventory and ordering of print materials
• Assists with special event planning and execution
• Performs other duties as apparent or assigned

• Medical and Dental Insurance with generous employer contributions
• Employee Assistance Plan
• Voluntary Vision Insurance
• Company paid Life, AD&D and Long‑Term Disability insurance
• Voluntary workplace benefits including Short Term Disability, Cancer Care, Hospitalization and Accident insurance plans
• Workers Compensation insurance
• 403(b) Retirement Savings Plan (Traditional and Roth options) with 5.5% match for administrative employees
• Free tickets to most SPCO concerts
• Hybrid work environment

Applicants must be residents of the State of Minnesota or be willing to relocate prior to starting work with the SPCO.

• Collaborative
• Commitment to Service and Quality
• Empathy
• Humility
• Integrity
• Intellectual Curiosity

• High school diploma, or equivalent
• Ability to handle multiple tasks with attention to detail and accuracy
• Superlative verbal and written communication skills
• Direct experience with fundraising software and/or other database software (Audience View preferred)
• Ability to analyze, synthesize, and succinctly convey complex information
• Excellent computer skills, including extensive experience with Microsoft Office, including Outlook, Word, and Power Point

• College degree, or equivalent combination of education and experience
• At least one year professional experience with database management and/or experience in a nonprofit development setting
• Interest in and/or knowledge of music or the arts

• Flexibility; ability to efficiently prioritize tasks in a fast‑paced work setting
• Ability to function in a highly collaborative environment while also working independently
• Ability to keep the big picture in mind while executing critical details
• Belief in the strength of diverse perspectives, experiences and opinions
• Desire to work for a performing arts organization committed to excellence at every level and in every aspect of our work
• Must have ability to pass a criminal background check

A cover letter must be submitted with all applications for this position.