Rental Technician

Overview

Open Internally: Until February 26, 2026

Open Externally: Until March 5, 2026

Class Title
:
Resident Services Technician

Position Title
:
Rental Technician

Accountable To
:
Resident Services Supervisor

Department
:
Resident Services

Band
: B

Grade
: 2

Subgrade
: 3

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes.

The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

Mission Statement The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

Employment Benefits The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Class Summary
:
Incumbents are responsible for determining eligibility or continuing eligibility for Public Housing or Section 8 Program assistance, processing rental applications, calculating rent values, and for scheduling and conducting showings of dwelling units to public housing applicants.

Distinguishing Characteristics
:
The Resident Services Technician is the first level of a three-level rental series. The Resident Services Technician is distinguished from the Resident Services Supervisor by its responsibility for processing rental applications and calculating rent values, scheduling and showing dwelling units and its non-supervisory duties.

Position Summary
:
Incumbents are responsible for determining if applicants meet eligibility requirements; calculating rent; assigning preference points; interviewing applicants; sending out third party verification forms; maintaining waiting lists; responding to questions and explaining regulations and procedures to the general public and applicants; processing a variety of forms and documents; preparing related correspondence and reports.

• Responsible for the timely processing of public housing applications. Schedules interviews daily to assure that adequate number of files are available to maintain desired turnaround time and occupancy rate. Interviews applicants from the waiting list in order to obtain information regarding their housing history, criminal record, income and asset information, household composition, and necessary accommodations for elderly and disabled applicants.
• Ensures accuracy of public housing waiting list data. Cancels files, changes preference points and/or bedroom size on the computer as needed and updates file records as changes occur. Recommends which files will be submitted for housing and which files will be submitted for denial based on information obtained through the screening process.
• Maintains the accuracy, efficiency and timeliness of applicant screening and tenant selection process for public housing eligibility. Determines applicant eligibility; reviews application for accuracy with regard to preference points and bedroom size. Advises applicants of status on waiting list. Mails income source, landlord references, criminal background and any other relevant information.
• Responsible for ensuring accuracy of rent calculations, immigration status, Social Security numbers, etc.
• Maintains established PHAS…