Temporary Resident Initiatives Clerk

Open Internally Until February 18, 2026.

Open Externally Until February 25, 2026.

Class

Title:

Administrative Support Assistant

Position Title: Resident Initiatives Clerk

Accountable To: Housing Manager

Department: Resident Services

Band: A

Grade: 1

Subgrade: 2

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes.

The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

This is a broad entry level class responsible for performing routine office support duties requiring incumbents to follow clearly established and defined procedures.

The Administrative Support Assistant is the first-level of a four-level administrative support series and is distinguished by its responsibility for performing routine office support duties requiring incumbents to follow clearly established and defined procedures.

Incumbents are responsible for answering telephones; directing calls and taking messages; greeting and directing visitors; providing routine information; scheduling activities and programs; opening and closing community centers; checking facilities for safety concerns and calling in work orders; and, explaining center rules and regulations to users.

• Performs all receptionist duties for Community Center such as: answering all calls coming into the Center’s main number and directing calls appropriately. Responds to inquiries of walk-in clients. Communicates effectively with residents, service providers, management staff and visitors. Must understand each of the services available and be able to explain services to residents of many cultures and languages. Works cooperatively with all Community Center users, including children, teenagers, and adults.
• Monitors the physical safety and security of the Center and enforces the Community Center Code and rules. Assumes responsibility for opening and closing the Center. When closing the building, verifies the building is empty, locks up, and sets alarm. Contacts the Housing Manager when an alarm sounds in the building. Re-sets the alarm as needed during or after work hours once the building has been determined to be secure by the police, fire department or Housing Manager.
  
  Inspects the Center at the beginning and ending of every shift and reports poor maintenance, damage or safety concerns, security problems, etc. to the appropriate staff. Reports to Housing Manager if needed repairs are not made in a timely manner. Inspects rooms that have been assigned both before and after use and reports any damages or failure to clean the room to the Housing Manager.
  
  Responsible for entrance and master keys to the Community Center. Assess and respond to needs for emergency services.
• In collaboration with the PHA Human Services Coordinator (HSC), accurately and appropriately schedules programs/services for 10-20 service providers using spaces at the Community Center, and schedules and reserves space for private use by residents in accordance with PHA policy and Management Office procedures. Refers provider complaints and space usage conflicts to the HSC or Housing Manager. Works in the evenings and occasionally on the weekends as needed.
• Performs assigned and routine administrative tasks accurately and efficiently. Sorts and distributes mail. Maintains Center bulletin boards. Oversees tool lending program for residents. Issues car permits to residents. Makes copies and assists service providers in using the Center equipment according to PHA procedures. Calls in work orders to be done by Maintenance in the Center. Maintains a log of janitorial needs and reminders to contractor of needed work per the…