Scheduling & Service Coordinator

Job Summary

Value Plus Flooring/Artisan Design Group is seeking a full‑time Scheduling and Service Coordinator to support scheduling and service divisions. The primary responsibility is to work with customers in an efficient and courteous manner to ensure a timely response to scheduling and service needs related to flooring and cabinet delivery and installation. The Coordinator must work effectively in a fast‑paced environment, adapt to changing conditions, and follow directions.

Full‑time on‑site office hours, Monday to Friday, at our new building in Mendota Heights, MN. Training provided.

• Assist Scheduling and Service Manager with project scheduling and service requests.
• Answer phone calls and emails, and contact subcontractors and customers as needed regarding the status of scheduling, claims, or service requests.
• Assist in warehouse inventory to ensure all parts are available to service/install all jobs.
• Communicate with installers, delivery persons, and service personnel daily to ensure jobs are completed and customers are satisfied.
• Support scheduling with builders/homeowners and project managers for commercial and residential jobs.
• Support communication with sales staff on a daily/weekly basis regarding the status of projects or requests.

None.

• 2+ years of customer service experience, preferably in construction, home building, or home furnishings industries.
• Previous experience supporting sales or project teams.
• Previous experience using Microsoft Office applications as a daily requirement.
• Ability to lift up to 10 pounds without restriction on a regular basis.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to measure accurately, calculate fractions and percentages, and convert square feet and square yards.

• Ability to sit at a computer monitor for long periods throughout the day.
• Must possess the ability to stand for long periods of time, reach with hands and arms, move among and between offices, handle mail and documents, sit, stoop, kneel and crouch, lift and move up to 10 pounds, and see well enough to discern differences in quality of documents and files.

• General working conditions.
• Office/warehouse environment.
• May have to meet tight deadlines.

• Health insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid holidays and time off
• 401(k) plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email  Only inquiries regarding accommodations will be addressed.