Customer Service Specialist Intermediate

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* Working Title:

Receptionist*
* ** Job Class:
Customer Service Specialist, Intermediate*
* ** Agency: MN State Retirement System*
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** Job ** : 94862

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** Location** :
St. Paul

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** Telework Eligible** :
No

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 06/12/2026

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** Closing Date** : 06/18/2026

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** Hiring Agency/Seniority Unit** : MN State Retirement System / State Retirement System-AFSCME

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** Division/Unit** : MN State Retirement System / EXECUTIVE3

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** Work Shift/Work Hours** :
Day Shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 206 - Clerical/AFSCME

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** Work Area** :
St. Paul

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This positing will be used to fill two (2) vacancies.

This position exists to provide administrative support to MSRS staff working in a hybrid environment who work both in on-site and remote locations. This position also serves as the receptionist for the Minnesota State Retirement System (MSRS) St. Paul office, coordinating individual participant appointment requests for the St. Paul office and field offices, as well as preparing all outbound mail and providing support for other mailing projects.

This role will also provide administrative support to a number of retirement services teams and staff.

** Minimum Qualifications*
* The following qualifications are required of all applicants seeking consideration for this position:

+ Demonstrated customer service skills in person, by phone, and via email, providing prompt, courteous, and accurate information to participants, staff, and vendors.

+ Proficient at organizing materials and multiple tasks to meet deadlines in a busy work environment.

+ Strong written and verbal communication skills with the ability to interpret and convey information clearly.

+ Proficiency with Microsoft Office (Word, Excel, Outlook), and other office technologies such as Zoom, data entry systems, and CRM platforms.

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Experience with scheduling appointments and managing calendars for multiple individuals and offices.

+ Ability to enter confidential data quickly and accurately with strong attention to detail and knowledge of data privacy laws.

+ Demonstrate the ability to use critical thinking and problem-solving skills while working independently with limited direct supervision.

+ Ability to move mail containers up to 40 pounds.

** Preferred Qualifications*
* The following qualifications are desired but not required:

+ Two or more years of experience in a receptionist, administrative support, or customer service role.

+ Experience coordinating schedules, managing calendars, and supporting multiple staff members or offices.

+ Experience handling incoming and outgoing mail services (e.g., USPS, UPS, Fed Ex) and/or working in financial services, banking, retirement, or a related regulated environment.

** Additional Requirements*
* It is the policy of the Minnesota State Retirement System that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

+ SEMA4 Records Check (applies to current and past State employees only)

+ Criminal History Check

+ Employment Reference Check

+ Social Security and Address Verification

+ Education Verification

+ Driver's License Check

The Minnesota State Retirement System will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs…