Customer Service Specialist Intermediate

Customer Service Specialist Intermediate

Minnesota State Retirement System (MSRS) administers retirement plans that provide retirement, survivor, and disability benefit coverage for Minnesota state employees, the Metropolitan Council, and many non-faculty employees at the University of Minnesota and Minnesota State university system. MSRS covers over 55,000 active employees and currently pays monthly benefits to over 44,000 retirees and survivors.

Working Title:
Receptionist
Job Class:
Customer Service Specialist, Intermediate
Agency: MN State Retirement System

• Job : 94862
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/12/2026
• Closing Date: 06/18/2026
• Hiring Agency/Seniority Unit: MN State Retirement System / State Retirement System-AFSCME
• Division/Unit: MN State Retirement System / EXECUTIVE3
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
• Classified Status: Classified

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This positing will be used to fill two (2) vacancies.

This position exists to provide administrative support to MSRS staff working in a hybrid environment who work both in on-site and remote locations. This position also serves as the receptionist for the Minnesota State Retirement System (MSRS) St. Paul office, coordinating individual participant appointment requests for the St. Paul office and field offices, as well as preparing all outbound mail and providing support for other mailing projects.

This role will also provide administrative support to a number of retirement services teams and staff.

The following qualifications are required of all applicants seekingconsiderationforthis position:

• Demonstrated customer service skills in person, by phone, and via email, providing prompt, courteous, and accurate information to participants, staff, and vendors.
• Proficient at organizing materials and multiple tasks to meet deadlines in a busy work environment.
• Strong written and verbal communication skills with the ability to interpret and convey information clearly.
• Proficiency with Microsoft Office (Word, Excel, Outlook), and other office technologies such as Zoom, data entry systems, and CRM platforms.
• Experience with scheduling appointments and managing calendars for multiple individuals and offices.
• Ability to enter confidential data quickly and accurately with strong attention to detail and knowledge of data privacy laws.
• Demonstrate the ability to use critical thinking and problem-solving skills while working independently with limited direct supervision.
• Ability to move mail containers up to 40 pounds.

The following qualifications are desired but not required:

• Two or more years of experience in a receptionist, administrative support, or customer service role.
• Experience coordinating schedules, managing calendars, and supporting multiple staff members or offices.
• Experience handling incoming and outgoing mail services (e.g., USPS, UPS, Fed Ex) and/or working in financial services, banking, retirement, or a related regulated environment.

It is the policy of the Minnesota State Retirement System that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)
• Criminal History Check
• Employment Reference Check
• Social Security and Address Verification
• Driver's License Check

The Minnesota State Retirement System will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job #, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Aneda Sivongsay ongsay .

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of…