Business Operations Supervisor

About the Job

The Business Operations Supervisor (BOS) manages the business office and 24/7 information desk in a residence hall or apartment complex. The BOS manages hall/apartment occupancy, housing contract processes and policies, summer conference/apartment operations and the hall/apartment information desk. The position directly supervises student employees who work at the information desk and business office, conduct hall tours, and provide services for residents and guests throughout the academic year and summer.

The BOS provides guidance for residents in navigating their contract, assignment, and bill at the building‑level. They support the community culture of the building as a critical access point for residents, potential residents, and their guests. The BOS supports several central‑based processes that ensure optimum occupancy and customer satisfaction. The BOS reports to the Assistant Director of Housing Operations.

Location and Work environment:
Work is performed mainly in an office setting on campus.

• Manage, direct, and lead all business operations within a residence hall/apartment complex.
• Manage and administer all housing contract policies and procedures.
• Implement and manage housing processes and procedures including: room/apartment changes, resident check‑ins/outs, contract release requests, disability accommodations and occupancy reports.
• Manage the student class load credit monitoring process, at the building level, in collaboration with the Residence Director (RD) and the Housing Billing Specialist.
• Manage and monitor the business operations budget annually within a residence hall/apartment complex.
• Ensure functioning of business office equipment and facilitate regular maintenance and upkeep.
• Purchase and inventory supplies for building operations and community programs.
• Manage and audit the use of keys for resident rooms, community spaces, vendors, and trades workers throughout the building(s). Oversee a weekly key audit of resident room keys for assigned building(s).
• Order and maintain key inventory for the residence hall/apartment complex.
• Implement comprehensive audit of all keys and extra cores three times per year in assigned building(s).
• Coordinate the inventory and security of the spare key cores associated with the building(s).
• Ensure rigorous security and oversight for the use of submaster keys within assigned building(s).
• Facilitate all resident room lock changes in coordination with Facilities Management.
• Serve as department access control staff member for resident/guest access.
• Coordinate scheduling of common space within the hall/apartment.
• Provide consistent internal and external communications utilizing electronic messages and other communication mechanisms.
• Serve as the initial responder within the hall/apartment Customer Relationship Management (CRM) system in collaboration with the building Residence Life staff.
• Respond to and work to resolve resident/guest/parent questions/concerns and advise residents/guests/parents on hall/apartment policies and procedures.
• Coordinate hall tours in collaboration with University Admissions and train student staff on the Housing & Residence Life brand.
• Submit charges to student accounts for lost keys and other items.

• Recruit, hire, train, schedule, supervise, and evaluate Senior Business Office Assistant (SBOA), Business Office Assistant (BOA) and Office Assistant (OA) staff (15‑25 students for one building, 30‑60 students for two buildings) working at the information desk, in the business office, and conducting building tours.
• Develop and facilitate ongoing training and development initiatives for student staff.
• Monitor and complete assigned payroll functions for hall/apartment student staff, serve as backup payroll processor for the facilities operations supervisor, and assist with select human resource tasks.
• Complete onboarding process for new student employees.

• Plan and execute the summer housing program in a residence hall/apartment complex in collaboration with Conferences & Event Services (CES) and Contracts, Assignments, Billing…