Appeals Administrative Support Staff - Office and Administrative Specialist Senior

Appeals Administrative Support Staff - Office and Administrative Specialist Senior

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title:
Appeals Administrative Support Staff
Job Class:
Office and Administrative Specialist, Senior
Agency:
Human Services Dept

• Job : 95761
• Location
  :
  St. Paul
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 07/23/2026
• Closing Date
  : 08/05/2026
• Hiring Agency/Seniority Unit
  :
  Human Services Dept / DHS Central Office AFSCME
• Work Shift/Work Hours
  :
  Day Shift, 8:00am - 4:30pm
• Days of Work
  :
  Monday - Friday
• Travel Required
  :
  No
• Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually
• Classified Status
  :
  Classified

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

As an Appeals Administrative Support Staff member, you will provide advanced administrative support services to appeals activities regarding the state fair hearings and MNsure Marketplace. The incumbent will be part of the primary administrative support staff responsible to facilitate program integrity and the efficient operations of the program which processes 18,000 to 20,000 program appeals each year.

Responsibilities include but may not be limited to:

• Opening public assistance and MNsure appeal cases in the Appeals Case Management database.
• Preparing and mailing (or where appropriate sending via electronic media) hearing notices, decisions and other legal correspondence within required time frames.
• Scanning and indexing documents into an electronic data management system.
• Maintaining data on fair hearings in the Appeals Case Management database program so that manual maintenance of records is minimized, cases can be tracked efficiently, and division management can be measured.
• Providing customer service to parties, agencies and the general public via telephone and email.
• Performing general clerical and record management tasks.

** To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

• Customer Service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e‑mail and other written correspondence.
• Data Entry Performance skills sufficient to input data quickly and accurately.
• Database, Documents, and Records Management skills sufficient to create and update databases.
• Spreadsheets skills sufficient to create and update spreadsheets.
• Typing/Keyboarding skills sufficient to accurately type information into various formats.
• Word processing skills sufficient to type correspondence, reports and other written material.

• Sufficient knowledge and experience with Curam, MAXIS and MMIS to find and verify data on appellants and enter it into the Appeals Microsoft Access database.
• Knowledge of human services law and programs and the structure of the public assistance and public health care systems.
• Basic knowledge of legal terminology.
• Experience with administrative law procedures and the administrative fair hearing process.
• Ability to use multifunctioning devices, standalone printers with envelope feeders and scanners.
• Variety of experiences working effectively with others from different backgrounds and cultures.

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal…