Scheduler, Administrative/Clerical
Listed on 2026-09-02
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Administrative/Clerical
Office Administrator/ Coordinator, Appointment Setter/ Scheduler
Securitas Technology is seeking a detail-oriented Scheduler to coordinate field technicians delivering electronic security and life safety solutions for commercial and enterprise clients. In this role, you will plan and optimize daily schedules for installations, inspections, and service calls, ensuring on-time delivery and clear communication with customers and internal teams. You will manage work orders in scheduling software, monitor job progress, and adjust routes in real time to handle urgent requests.
Working in a culture focused on safety, integrity, innovation, and service excellence, you will collaborate closely with operations, sales, and support, with opportunities for growth in a global, technology-driven organization.
Responsibilities
- Create, maintain, and optimize daily schedules for security and life safety technicians across multiple customer sites.
- Coordinate work orders, installations, inspections, and service calls to meet customer SLAs and internal productivity targets.
- Serve as primary point of contact for schedule updates, confirming appointments and communicating changes to clients and field teams.
- Monitor job progress, adjust schedules in real time, and resolve conflicts or emergencies quickly.
- Use scheduling and field service software to document work, update statuses, and maintain accurate records.
- Collaborate with operations, sales, and customer support to prioritize critical jobs and ensure seamless service delivery.
- Track technician availability, certifications, and travel routes to maximize efficiency and reduce downtime.
- Generate basic reports on scheduling metrics, work order status, and service performance for management.
Required Skills
- Scheduling software (e.g., MS Outlook, Service
- Max or similar)
- Work order management
- Resource allocation and routing
- Customer service and communication
- Basic understanding of electronic security systems
- Data entry and record-keeping
- Time management and prioritization
- Excel and reporting skills
- Coordination with field technicians
- Attention to detail and accuracy
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