Occupancy Specialist

Occupancy Specialist

Legendary Service. Operational Excellence.

A 287-unit project-based Section 8 community on St. Paul's East Side. This role is 100% on-site. This is a technical seat for someone who knows HUD occupancy work and wants to do it well.

About You

You know your way around a 50059. You have caught the income calculation that would have been a finding, and you have resolved an EIV discrepancy that nobody else wanted to touch. You keep your certifications ahead of the calendar rather than chasing it, and you have a system for tracking what is due, what is pending, and what is waiting on a third party.

You also understand what the file actually is. Behind every certification is a household whose rent depends on you getting it right and getting it in on time. That is why you check the math twice. Not because someone is watching, but because you know what happens if it is wrong.

You are patient with residents who are confused, anxious, or bringing you the same question for the third time. You explain the process without condescension and you follow up when you say you will. Then you go back to your desk and work through the file.

Ask yourself

• Do you take real satisfaction in a certification file that is complete, correct, and submitted early?
• Would you rather become the person who knows the regulation cold than the person who manages people?
• Are you patient and clear with residents, including on the difficult conversations about income and eligibility?
• Do you build your own systems to stay ahead of a recurring deadline calendar?
• Do you speak up when something in a file does not add up, rather than letting it pass?
• If those landed, we should talk.

About SAIL

SAIL is a high-performance Twin Cities multifamily property management and marketing firm. Our standard is simple:
Legendary Service. Operational Excellence. We manage affordable communities with the same discipline, care, and precision we bring to every community we touch, because the residents who call them home deserve nothing less.

Our core values

• Giving Our Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

About the Community

This is a 287-unit community on St. Paul's East Side, with 268 units supported by a HUD project-based Section 8 contract and the balance outside it. It has been an important housing resource in this part of the city since 1971, and it is about to get better. Ownership is a mission-driven Twin Cities firm planning a substantial rehabilitation, with upgrades to units, common areas, mechanical systems, and amenities.

That means two things for this seat. The certification volume is substantial and steady. And you will be part of a real reinvestment in a community that residents have called home for a long time.

This is not a portfolio role and it is not hybrid. You will be on-site, in one community, every working day, which is exactly what makes the work possible. You will know the residents, the files, and the building.

About the Role

The Occupancy Specialist owns HUD occupancy compliance. Initial certifications, annual and interim recertifications, EIV, TRACS submissions, waitlist integrity, move-ins, and audit readiness all run through this seat.

You will work alongside the on-site management team and SAIL's centralized compliance team, who are there for second reads, regulatory questions, and audit preparation. What we need from you is ownership of the certification calendar and files that hold up under review. A big portion of this role will be collecting information from Residents, completing the file and submitting it to our system for an initial and final review.

This is a specialist track. If you want to go deeper into HUD program expertise rather than into people management, that is a path we will support. With a tax credit recapitalization ahead, it is also a rare chance to build layered program experience on a live deal, which is the kind of depth that is hard to get anywhere else.

Key Responsibilities

Certifications and Recertifications

Complete initial certifications, annual recertifications, and interim recertifications in accordance with HUD Handbook 4350.3. Calculate income and assets accurately, obtain and document third-party verifications, and prepare the HUD-50059 and supporting documentation for signature. Work the notice schedule so certifications are effective on time.

EIV and TRACS

Run and review required EIV reports, including income discrepancy, new hires, and zero income. Research and resolve discrepancies, document the resolution, and take corrective action where it is warranted. Prepare and submit certifications through TRACS, monitor for errors and rejections, and clear them promptly.

Waitlist and Move-Ins

Maintain the waitlist with precision and process applications in the order required by the tenant selection plan. Verify eligibility, complete screening within policy, and coordinate move-ins so units are occupied without unnecessary vacancy loss. Protect Fair

Housing standards in every…